Assistant Manager - Trainer

Wipro; Chennai; In loco; INR 450.000 - 750.000; Tempo pieno

Descrizione del lavoro

Wipro in Chennai, India invites applications for a Trainer role to develop competencies and skills in trainees for effective performance. The program emphasizes clear communication of training expectations in a professional manner.

The selected candidate will deliver domain-specific modules, structure onboarding training, and support new hires through OJT and go-live, while maintaining trainee data and generating reports as required.

Competenze

• Must have hands-on system and applications expertise.
• Excellent English communication and presentation skills.
• Strong customer interaction and service orientation.

Mansioni

• Deliver domain training and onboarding programs for new hires.
• Document processes and transfer knowledge to operations teams.
• Create and customize training content for delivery.
• Provide feedback and coaching to analysts on the floor.
• Ensure compliance with training standards and regulatory requirements.

Conoscenze

System & applications expertise

Fluent in English

Communication and presentation skills

Customer interaction skills

MS Office basics

Data input skills

Task management

Problem solving

Industry experience

Client workshop facilitation

Facilitation and influencing skills

Formazione

Graduate

Strumenti

LMS

Descrizione del lavoro

Job Description

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

Role Definition

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

Roles and Responsibilities

1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
2. Deliver Generic Domain Specific Modules along with up skilling resources on process.
3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.
4. Ensure that all new employees go through the defined new learning path for their respective roles in the account
5. Deliver pre-process and process training for new employees
6. Support new hires during OJT and GO-live
7. Provide refresher and remedial training for existing employees
8. Ensure all regulatory requirements are complied with from time to time
9. Maintain trainee data and information
10. Generate training reports from time to time
11. Support any administrative tasks like trainee roster and scheduling etc.
12. Create/Customize training content for delivery
13. Provide feedback and coaching to analysts on the floor
14. Take ownership for improvement in analysts performance
15. Analyze training needs for employees working for the account.
16. Responsible for account level Training metrics
17. Responsible for adhering to training standardization guidelines defined by the BU Training Function
18. Responsible to work with ops to bridge gaps during training

Certifications and Assessments

Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification

Education

Graduate

Knowledge

Must Have

• 1 Good Hands on system & applications expertise
• 2 Fluent in English language skills
• 3 Excellent Communication and presentation Skills
• 4 Good Customer interaction skills
• 5 PC literate with good system navigation skills
• 6 Good Data input skills
• 7 MS Office (Excel, Word, Outlook) skills - Basic
• 8 Task Management & Organization skills
• 9 Problem solving skills
• 10 Professional experience in Industry environment
• 11 Ability to engage with the client and run/lead workshops
• 12 Excellent Facilitation and influencing skills

Good to have

• Advanced Research Skills
• Content Design & Development Skills
• Experience in handling LMS activities

Experience

Must Have

1. A Deep Knowledge of the Business
2. The Ability to Measure and Assess Staff Training Needs
3. Strong Communication and Interpersonal skills
4. A Passion for Continuous Learning
5. Innovative Thinking
6. Embrace Efficiency

Mandatory Skills: Training.

Experience: 3-5 Years.

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