Trainer L3

Wipro; Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading IT services firm in Hyderabad is seeking a Trainer to develop competencies and skill sets in individuals for effective workplace performance. Responsibilities include delivering onboarding and refresher training, analyzing training needs, and maintaining trainee data. Candidates should have a graduate degree and 3-5 years of experience, along with excellent communication skills and proficiency in English. This full-time position offers a chance to engage with clients and improve analyst performance.

Qualifications

• 3-5 years of relevant experience in training or related fields.
• Mid-Senior level position requiring strong interpersonal skills.
• Ability to engage customers and provide effective training.

Responsibilities

• Deliver training sessions and onboarding for new employees.
• Analyze training needs and maintain trainee data.
• Create and customize training content as needed.

Skills

Fluent in English

Excellent communication and presentation skills

Good customer interaction skills

MS Office skills

Problem solving skills

Task management skills

Professional experience in the industry

Facilitation skills

System applications expertise

Education

Graduate

Job description

Role Definition

The role of a trainer is to develop competency and skill sets in an individual so that they can perform effectively and efficiently in the workplace. The trainer communicates to trainees what is expected from training in a simple and professional way.

Roles and Responsibilities

1. Participate in KA and KT related activities in the account and work with client and various stakeholders to ensure that process knowledge is documented and transferred to the operations team.
2. Deliver Generic Domain Specific Modules along with upskilling resources on process.
3. Structure onboarding training requirements, pre-process, customer visits etc.
4. Ensure all new employees go through the defined new learning path for their respective roles in the account.
5. Deliver pre-process and process training for new employees.
6. Support new hires during OJT and GO‑live.
7. Provide refresher and remedial training for existing employees.
8. Ensure all regulatory requirements are complied with from time to time.
9. Maintain trainee data and information.
10. Generate training reports from time to time.
11. Support any administrative tasks like trainee roster and scheduling etc.
12. Create/customise training content for delivery.
13. Provide feedback and coaching to analysts on the floor.
14. Take ownership for improvement in analysts performance.
15. Analyze training needs for employees working for the account.
16. Responsible for account level training metrics.
17. Responsible for adhering to training standardization guidelines defined by the BU Training Function.
18. Responsible to work with ops to bridge gaps during training.

Certifications and Assessments

Standard Trainer Assessment & Domain Certification, B2 - Domain Process Training Certification.

Education

Graduate.

Knowledge – Must Have

• Good hands on system & applications expertise.
• Fluent in English language skills.
• Excellent communication and presentation skills.
• Good customer interaction skills.
• PC literate with good system navigation skills.
• Good data input skills.
• MS Office (Excel, Word, Outlook) skills – Basic.
• Task management & organization skills.
• Problem solving skills.
• Professional experience in industry environment.
• Ability to engage with the client and run/lead workshops.
• Excellent facilitation and influencing skills.

Knowledge – Good to have

• Advanced research skills.
• Content design & development skills.
• Experience in handling LMS activities.

Experience

• Deep knowledge of the business.
• Ability to measure and assess staff training needs.
• Strong communication and interpersonal skills.
• A passion for continuous learning.
• Innovative thinking.
• Embrace efficiency.

Experience: 3‑5 years.

Seniority level

Mid‑Senior level.

Employment type

Full‑time.

Job function

Education and Training.

Industry

IT Services and IT Consulting.