Trainer L3

Wipro; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading IT services company is seeking a Trainer to develop skills and competencies in employees. The ideal candidate will deliver training programs, assess training needs, and maintain trainee records. With 3-5 years of experience in training and excellent communication skills, you will support both new hires and existing employees. The role also involves customizing training content and ensuring compliance with standards. This full-time position is crucial to enhancing the effectiveness of employees in their roles.

Qualifications

• 3-5 years of experience in training roles.
• Ability to assess staff training needs effectively.
• Experience in a professional environment.

Responsibilities

• Deliver onboarding training for new employees.
• Generate and maintain trainee data and reports.
• Customize training content based on needs.
• Run workshops and support new hires during OJT.

Skills

System & applications expertise

Fluent in English

Communication and presentation skills

Customer interaction skills

PC literate

Data input skills

MS Office (Excel, Word, Outlook) skills

Task management skills

Problem solving skills

Workshop facilitation

Education

Graduate

Tools

LMS handling experience

Job description

Overview

The role of a trainer is to develop competency and skill sets in individuals to perform effectively and efficiently in the workplace. The trainer communicates to trainees what is expected from training in a simple and professional way.

Roles and Responsibilities

1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that process knowledge is documented and transferred to the operations team.
2. Deliver generic domain‑specific modules along with upskilling resources on process.
3. Structure onboarding training requirements, pre‑process, customer visits, etc.
4. Ensure that all new employees go through the defined new learning path for their respective roles in the account.
5. Deliver pre‑process and process training for new employees.
6. Support new hires during OJT and GO‑live.
7. Provide refresher and remedial training for existing employees.
8. Ensure all regulatory requirements are complied with from time to time.
9. Maintain trainee data and information.
10. Generate training reports from time to time.
11. Support any administrative tasks like trainee roster and scheduling, etc.
12. Create/customize training content for delivery.
13. Provide feedback and coaching to analysts on the floor.
14. Take ownership of improvement in analysts’ performance.
15. Analyze training needs for employees working for the account.
16. Responsible for account‑level training metrics.
17. Responsible for adhering to training standardization guidelines defined by the BU Training Function.
18. Responsible to work with ops to bridge gaps during training.

Certifications and Assessments

• Standard Trainer Assessment & Domain Certification
• B2 - Domain Process Training Certification

Education

Graduate

Knowledge (Must Have)

• Good hands‑on system & applications expertise.
• Fluent in English language skills.
• Excellent communication and presentation skills.
• Good customer interaction skills.
• PC literate with good system navigation skills.
• Good data input skills.
• MS Office (Excel, Word, Outlook) skills – Basic.
• Task management & organization skills.
• Problem solving skills.
• Professional experience in industry environment.
• Ability to engage with the client and run/lead workshops.
• Excellent facilitation and influencing skills.

Good to Have

• Advanced research skills.
• Content design & development skills.
• Experience in handling LMS activities.

Experience (Must Have)

• Deep knowledge of the business.
• The ability to measure and assess staff training needs.
• Strong communication and interpersonal skills.
• A passion for continuous learning.
• Innovative thinking.
• Embrace efficiency.

Experience Level

3-5 Years

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Education and Training

Industry

IT Services and IT Consulting

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention, of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we.