TRAINER L2

Wipro; Kolkata; On-site; INR 450,000 - 600,000; Full time

Job summary

Wipro in Kolkata seeks a Trainer to develop competencies and skill sets across our workforce, delivering onboarding and domain training, and coordinating with clients and stakeholders to document processes for the operations team.

You will create and deliver training modules, assess needs, and track metrics while guiding new hires through onboarding, OJT, and go-live. Strong English, communication, and facilitation skills are essential, along with MS Office proficiency.

Qualifications

• Must have graduate degree.
• Excellent communication and presentation skills.
• Fluent in English with strong customer interaction abilities.
• Proficient in MS Office and data entry.
• Strong problem solving and organizational skills.
• Able to engage with clients and conduct workshops.

Responsibilities

• Participate in KA and KT activities with client and stakeholders to document processes knowledge for operations team.
• Deliver generic domain-specific modules along with upskilling resources on process.
• Structure onboarding training requirements, pre-process, and customer visits.
• Ensure all new employees follow the defined learning path for their roles.
• Deliver pre-process and process training for new hires.
• Support new hires during OJT and GO-live.
• Provide refresher and remedial training for existing employees.
• Maintain trainee data and generate training reports.
• Create/Customize training content for delivery.
• Provide feedback and coaching to analysts on the floor.
• Drive improvements in analysts' performance.
• Analyze training needs for employees in the account.
• Ensure adherence to training standardization guidelines.
• Bridge gaps with operations during training.

Skills

Fluent English

Communication skills

Presentation skills

Customer interaction

PC literacy

Data entry

Task management

Problem solving

Industry experience

Client engagement

Facilitation

Influencing

Industry knowledge

Education

Graduate

Tools

MS Office

Job description

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

Job description

Job Description

Role Definition

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

Roles and Responsibilities

1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
2. Deliver Generic Domain Specific Modules along with up skilling resources on process.
3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.
4. Ensure that all new employees go through the defined new learning path for their respective roles in the account
5. Deliver pre-process and process training for new employees
6. Support new hires during OJT and GO-live
7. Provide refresher and remedial training for existing employees
8. Ensure all regulatory requirements are complied with from time to time
9. Maintain trainee data and information
10. Generate training reports from time to time
11. Support any administrative tasks like trainee roster and scheduling etc.
12. Create/Customize training content for delivery
13. Provide feedback and coaching to analysts on the floor
14. Take ownership for improvement in analysts performance
15. Analyze training needs for employees working for the account.
16. Responsible for account level Training metrics
17. Responsible for adhering to training standardization guidelines defined by the BU Training Function
18. Responsible to work with ops to bridge gaps during training

Certifications and Assessments

Standard Trainer Assessment & Domain Certification

B2 - Domain Process Training Certification

Education

Graduate

Knowledge - Must Have

• Good Hands on system & applications expertise
• Fluent in English language skills
• Excellent Communication and presentation Skills
• Good Customer interaction skills
• PC literate with good system navigation skills
• Good Data input skills
• MS Office (Excel, Word, Outlook) skills - Basic
• Task Management & Organization skills
• Problem solving skills
• Professional experience in Industry environment
• Ability to engage with the client and run/lead workshops
• Excellent Facilitation and influencing skills

Good to have

• Advanced Research Skills
• Content Design & Development Skills
• Experience in handling LMS activities

Experience

Must Have

• Deep Knowledge of the Business
• The Ability to Measure and Assess Staff Training Needs
• Strong Communication and Interpersonal skills
• A Passion for Continuous Learning
• Innovative Thinking
• Embrace Efficiency

Mandatory Skills: Training

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Experience: 1-3 Years

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