Trainer L2

Wipro; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Modern workplace

Career development opportunities

Job summary

A leading IT services firm is seeking a Trainer L2 to develop competencies in new employees through structured training. Responsibilities include delivering training modules, supporting onboarding processes, and maintaining trainee data. The ideal candidate should have excellent communication skills, be fluent in English, and have a background in education and training. The role demands a deep knowledge of the business, a passion for continuous learning, and strong organizational skills. Join us to help shape the future of our team.

Qualifications

• 1-3 years of experience in a training role.
• Passion for continuous learning.
• Deep knowledge of the business.

Responsibilities

• Deliver training modules and upskilling resources.
• Support new hires during onboarding.
• Generate training reports and maintain trainee data.

Skills

System & applications expertise

Fluent in English

Communication and presentation skills

Customer interaction skills

PC literate

Data input skills

MS Office skills

Task Management skills

Problem solving skills

Ability to engage with clients

Facilitation and influencing skills

Education

Graduate

Tools

MS Office

Job description

Join to apply for the Trainer L2 role at Wipro. The role of a trainer is to develop competencies and skill sets in an individual to perform their tasks effectively and efficiently in the workplace. The trainer should communicate to the trainees what is expected from training in a simple and professional way.

Roles and Responsibilities

• Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that process knowledge is documented and transferred to the operations team.
• Deliver Generic Domain Specific Modules along with upskilling resources on process.
• Structure Onboarding Training requirements, Pre Process, Customer Visits etc.
• Ensure that all new employees go through the defined new learning path for their respective roles in the account.
• Deliver pre-process and process training for new employees.
• Support new hires during OJT and Go-live.
• Provide refresher and remedial training for existing employees.
• Ensure all regulatory requirements are complied with from time to time.
• Maintain trainee data and information.
• Generate training reports from time to time.
• Support any administrative tasks like trainee roster and scheduling etc.
• Create/Customize training content for delivery.
• Provide feedback and coaching to analysts on the floor.
• Take ownership for improvement in analysts performance.
• Analyze training needs for employees working for the account.
• Responsible for account level Training metrics.
• Responsible for adhering to training standardization guidelines defined by the BU Training Function.
• Responsible to work with ops to bridge gaps during training.

Certifications and Assessments

• Standard Trainer Assessment & Domain Certification
• B2 - Domain Process Training Certification

Education

Graduate

Knowledge

Must Have

• Good Hands on system & applications expertise
• Fluent in English language skills
• Excellent Communication and presentation Skills
• Good Customer interaction skills
• PC literate with good system navigation skills
• Good Data input skills
• MS Office (Excel, Word, Outlook) skills - Basic
• Task Management & Organization skills
• Problem solving skills
• Professional experience in Industry environment
• Ability to engage with the client and run/lead workshops
• Excellent Facilitation and influencing skills

Good to have

• Advanced Research Skills
• Content Design & Development Skills
• Experience in handling LMS activities

Experience

Must Have

• A Deep Knowledge of the Business
• The Ability to Measure and Assess Staff Training Needs
• Strong Communication and Interpersonal skills
• A Passion for Continuous Learning
• Innovative Thinking
• Embrace Efficiency

Experience: 1-3 Years

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Education and Training
• Industries: IT Services and IT Consulting

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.