TRAINER L2

Wipro Technologies; Kolkata District; On-site; INR 450,000 - 650,000; Full time

Job summary

Wipro Limited in India is seeking an experienced Trainer to develop competency and skills for new hires and existing staff across KA/KT activities, onboarding, pre-process and process training, and GO-live support.

The role emphasizes delivering domain-specific modules, creating content, maintaining trainee data, generating reports, and ensuring regulatory compliance while partnering with client teams to drive performance improvements.

Qualifications

• Hands-on system & applications expertise required.
• Fluent in English language skills.
• Excellent communication and presentation skills.
• Good customer interaction skills.
• PC literate with good system navigation.
• Good data input skills.
• MS Office (Excel, Word, Outlook) skills - Basic.
• Task management & organization skills.
• Problem solving abilities.
• Professional experience in industry environment.
• Ability to engage with client and run/lead workshops.
• Excellent facilitation and influencing skills.

Responsibilities

• Participate in KA and KT activities; document processes and transfer knowledge to operations.
• Deliver generic domain-specific modules and upskilling resources.
• Structure onboarding training, pre-process, and customer visits.
• Ensure new employees follow defined learning path for their roles.
• Deliver pre-process and process training for new hires.
• Support new hires during on-the-job training and Go-live.
• Provide refresher and remedial training for existing staff.
• Ensure regulatory requirements are complied with.
• Maintain trainee data and information; generate training reports.
• Assist with trainee roster and scheduling tasks.
• Create or customize training content for delivery.
• Provide feedback and coaching to analysts on the floor.
• Take ownership for improvements in analysts’ performance.
• Analyze training needs for account employees.
• Be accountable for account-level training metrics.
• Adhere to training standardization guidelines defined by the BU Training Function.
• Collaborate with ops to bridge gaps during training.

Skills

System & apps expertise

English fluency

Communication & presentation

Customer interaction

PC literacy & navigation

Data input

MS Office basics

Task management

Problem solving

Industry experience

Client workshops

Facilitation & influencing

Education

Graduate

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Definition

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

Roles and Responsibilities

• 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
• 2. Deliver Generic Domain Specific Modules along with up skilling resources on process.
• 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.
• 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account
• 5. Deliver pre-process and process training for new employees
• 6. Support new hires during OJT and GO-live
• 7. Provide refresher and remedial training for existing employees
• 8. Ensure all regulatory requirements are complied with from time to time
• 9. Maintain trainee data and information
• 10. Generate training reports from time to time
• 11. Support any administrative tasks like trainee roster and scheduling etc.
• 12. Create/Customize training content for delivery
• 13. Provide feedback and coaching to analysts on the floor
• 14. Take ownership for improvement in analysts performance
• 15. Analyze training needs for employees working for the account.
• 16. Responsible for account level Training metrics
• 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function
• 18. Responsible to work with ops to bridge gaps during training

Certifications and Assessments

Standard Trainer Assessment & Domain Certification
B2 - Domain Process Training Certification

Education

Graduate

Knowledge

Must Have

• 1 Good Hands on system & applications expertise
• 2 Fluent in English language skills
• 3 Excellent Communication and presentation Skills
• 4 Good Customer interaction skills
• 5 PC literate with good system navigation skills
• 6 Good Data input skills
• 7 MS Office (Excel, Word, Outlook) skills - Basic
• 8 Task Management & Organization skills
• 9 Problem solving skills
• 10 Professional experience in Industry environment
• 11 Ability to engage with the client and run/lead workshops
• 12 Excellent Facilitation and influencing skills

Good to have

• Advanced Research Skills
• Content Design & Development Skills
• Experience in handling LMS activities

Experience

Must Have

• 1. A Deep Knowledge of the Business
• 2. The Ability to Measure and Assess Staff Training Needs
• 3. Strong Communication and Interpersonal skills
• 4. A Passion for Continuous Learning
• 5. Innovative Thinking
• 6. Embrace Efficiency

Mandatory Skills: Training.Experience: 1-3 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.