Assistant Manager - Telecalling

Incred; Thane; On-site; INR 600,000 - 850,000; Full time

Job summary

Incred in India is seeking a Telecalling Manager to develop and execute comprehensive telecalling strategies and drive business objectives.

You will lead a team of telecallers, coach performance, and build strong relationships with customers while collaborating with cross-functional teams to align efforts with company goals. The role emphasizes monitoring KPIs and continuously improving customer satisfaction.

Responsibilities

• Develop and implement comprehensive telecalling strategies to achieve business objectives.
• Lead and manage a team of telecallers, providing guidance and training to ensure high-quality performance.
• Build and maintain strong relationships with customers, addressing their concerns and resolving issues promptly.
• Analyze customer feedback and market trends to identify opportunities for improvement.
• Collaborate with cross-functional teams to align telecalling efforts with overall business goals.
• Monitor and report on key performance indicators, such as call volume, conversion rates, and customer satisfaction.

Job description

• Develop and implement comprehensive telecalling strategies to achieve business objectives.
• Lead and manage a team of telecallers, providing guidance and training to ensure high-quality performance.
• Build and maintain strong relationships with customers, addressing their concerns and resolving issues promptly.
• Analyze customer feedback and market trends to identify opportunities for improvement.
• Collaborate with cross-functional teams to align telecalling efforts with overall business goals.
• Monitor and report on key performance indicators, such as call volume, conversion rates, and customer satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.