Team Manager-Virtual Sales

HDFC Bank Limited; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

HDFC Bank Limited is seeking a Team Manager - Virtual Sales in Bengaluru to lead a tele-calling team and achieve revenue and growth targets across products. You will monitor productivity, ensure quality acquisitions, and drive digital growth through effective leadership and coaching.

The role requires graduation and ideally an MBA, IRDA certification, and strong interpersonal skills to manage stakeholders and teams across fulfillment, HR, and training functions.

Qualifications

• Graduation is required; MBA preferred.
• IRDA Certification and regulatory knowledge.
• Knowledge of competition and regulatory environment.

Responsibilities

• Lead a team of tele-callers to achieve business targets.
• Monitor team productivity and ensure quality acquisitions.
• Drive portfolio objectives and ensure activation and retention targets.
• Monitor dialer hygiene, calls and conversion metrics.
• Provide training and motivation to improve productivity.
• Coordinate with fulfillment teams for lead management.

Skills

Interpersonal skills

Sales

People management

Communication skills

Product knowledge

Education

Graduation

MBA (preferred)

Tools

CRM

Job description

Job Title

Team Manager - Virtual Sales

Business Unit

Virtual Sales

Reporting To

Regional Head / Zonal Head / Unit Head

Job Function and Role Type

Sales, Supervisory

Version No

1.1

Job Purpose

Lead a team of tele-callers to achieve business objectives, including revenue generation, product penetration, and digital growth. Ensure team productivity, quality of acquisition, and customer satisfaction through effective management and monitoring.

Key Responsibilities

Business Targets and Achievement

• Achieve daily, weekly, monthly, and yearly business targets.
• Monitor team productivity and ensure planned outcomes.
• Drive portfolio objectives and ensure quality acquisitions.
• Ensure activation and retention targets are met.

Dialer Hygiene and Calling Quality

• Monitor dialer hygiene, including TOS and disposition capture.
• Observe calls to enhance call handling skills.
• Track hourly conversions and leads generated.

Manpower Management and Resource Development

• Ensure workstations are staffed and operational.
• Conduct daily huddles and monitor attendance.
• Train and motivate team members to improve productivity.
• Organize team-building activities and recognition programs.

CRM Generation, Lead Monitoring and Conversion Management

• Generate and review CRM leads for specific products.
• Ensure timely lead closures and improve conversion rates.
• Collaborate with fulfillment teams for lead management.

Team Review and Tracking

• Maintain hourly business counts and team performance reports.
• Develop and share business tracking MIS with leadership.
• Conduct call barging and provide feedback to improve performance.

Customer Query and Complaint Management

• Address and resolve customer queries and complaints.
• Ensure quality sales and adherence to processes.
• Perform spot checks to ensure compliance and call etiquette.

Education:

Graduation required; MBA preferred.

Certifications:

IRDA Certification, knowledge of competition, regulatory knowledge.

Key Competencies

Interpersonal skills, sales and influencing, product knowledge, people management, communication skills.

Major Stakeholders

Product fulfillment teams, HR, complaint teams, training teams, dialer teams.

Required Skills

Refer to the Job Description