Assistant Manager Technical Support

Stonex India; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Stonex India seeks a Technical Support Engineer to troubleshoot marble and tile installation issues and guide stakeholders on product specifications and best practices.

The role includes site visits, training deliveries, and collaboration with Sales & Marketing to meet customer requirements.

Qualifications

• B.Tech in Civil Eng (or equivalent) with engineering fundamentals.
• Strong understanding of construction materials, installation techniques and specs.
• Excellent communication, presentation and stakeholder management skills.
• Strong analytical, troubleshooting and problem-solving abilities.
• Attention to detail with ability to train and collaborate across teams.

Responsibilities

• Provide technical support and troubleshooting for marble and tile installation, maintenance, and application issues.
• Guide architects, interior designers, contractors, and customers on product specifications and installation best practices.
• Conduct site visits to resolve technical concerns and ensure proper product application.
• Deliver product training and technical presentations to customers, contractors, and internal teams.
• Ensure quality control, maintain technical documentation, and collaborate with Sales & Marketing teams to support customer requirements.

Skills

Communication skills

Troubleshooting

Stakeholder management

Presentation skills

Analytical thinking

Training ability

Education

B.Tech Civil Eng

Job description

Role & responsibilities

• Provide technical support and troubleshooting for marble and tile installation,maintenance, and application issues.
• Guide architects, interior designers, contractors, and customers on product specifications and installation best practices.
• Conduct site visits to resolve technical concerns and ensure proper product application.
• Deliver product training and technical presentations to customers, contractors, and internal teams.
• Ensure quality control, maintain technical documentation, and collaborate with Sales & Marketing teams to support customer requirements.

Desired Skill Set:

• B.Tech (or equivalent) in Civil, Mechanical, or Chemical Engineering.
• Strong understanding of construction materials, installation techniques, and product specifications.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Attention to detail with the ability to train and collaborate effectively across teams.