Technical Quality Officer

Amardeep Metal Works; Chikhli; On-site; INR 350,000 - 550,000; Full time

Job summary

Amardeep Metal Works seeks a technical customer support professional to act as the technical face of the company, ensuring product quality and guiding customers on tile adhesives, waterproofing, and related products. You will bridge R&D, manufacturing, sales and customers to build trust through technical expertise.

The role covers site visits, product demonstrations, training, QA coordination, testing, documentation, and market feedback, with 1–3 years' experience in tile adhesives or

Qualifications

• Diploma or graduate in any discipline.
• 1–3 years experience in Tile Adhesives / Construction Chemicals.
• Strong communication and presentation skills.
• Ability to visit sites and train customers.
• Problem-solving mindset and professional appearance.

Responsibilities

• Technical Customer Support: visit sites, demonstrate application methods, troubleshoot, resolve complaints, build confidence.
• Quality Assurance: ensure finished products meet IS specifications, verify consistency, review QC reports, coordinate for quality improvement, maintain records.
• Product Demonstration & Training: conduct demonstrations for dealers, contractors, applicators, engineers, architects; train on preparation, mixing ratios, application techniques, coverage, curing.
• Technical Sales Support: assist sales with technical presentations, product approvals, consultant discussions.
• Product Testing & Validation: conduct lab/site tests, coordinate with R&D, maintain field performance records.
• Market Intelligence: collect competitor samples, analyze products, gather customer feedback, suggest improvements.
• DocumentationPrepare: prepare technical reports, site visit reports, product performance reports, manuals, SOPs, TDS.

Skills

Strong customer convincing ability

Technical presentation skills

Problem-solving mindset

Relationship-building skills

Professional appearance and confidence

Education

Diploma / Graduate in any discipline

Job description

1) JOB PURPOSE:

To act as the technical face of the company by ensuring product quality, providing technical guidance tocustomers, resolving site-related issues, and building customer confidence through technical expertise. Therole will bridge the gap between R&D, Manufacturing, Sales, and Customers to establish Amardeep Group asa trusted premium construction chemicals brand.

2) ROLE & RESPONSIBLITIES:

Technical Customer Support

• 1. Visit construction sites, dealers, distributors, and project customers.
• 2. Demonstrate proper application methods for tile adhesives, block joining mortar, ready mix plaster,waterproofing, and other products.
• 3.Troubleshoot application failures and provide practical technical solutions.
• 4.Resolve customer complaints with root cause analysis and corrective actions.
• 5.Build customer confidence through strong technical knowledge and communication.

Quality Assurance

• 1.Ensure all finished products meet internal quality standards and IS specifications.
• 2. Verify product consistency before dispatch.
• 3. Review daily QC reports and identify deviations.
• 4. Coordinate with Production & QC for continuous quality improvement.
• 5. Maintain technical documentation and test records.

Product Demonstration & Training

• 1.Conduct product demonstrations for:
• 2. Dealers
• 3. Contractors
• 4. Applicators
• 5. Engineers
• 6. Architects
• 7. Train customers on:
• 8. Surface preparation
• 9. Mixing ratios
• 10. Application techniques
• 11.Coverage calculations
• 12. Curing methods

Technical Sales Support

• 1.Support Sales Team during:
• 4. Technical presentations
• 5.Product approvals
• 6.Assist in convincing consultants, engineers, and project owners through technical discussions.
• 7. Provide comparative technical analysis against competitor products.

Product Testing & Validation

• 1. Conduct laboratory and site performance tests.
• 2. Coordinate with R&D for product improvements.
• 3. Maintain records of field performance.

Market Intelligence

• 1.Collect competitor samples.
• 2.Analyze competitor products.
• 3. Gather customer feedback.
• 4. Suggest improvements based on market requirements

DocumentationPrepare:

• 1. Technical reports
• 2. Site visit reports
• 3. Product performance reports
• 4. Application manuals
• 5. Method statements
• 6. Technical Data Sheets (TDS)
• 7. Application SOPs FAQ

Knowledge: & Skills:

• 2. Strong customer convincing ability.
• 3. Technical presentation skills.
• 4. Problem-solving mindset.
• 7. Relationship-building skills.
• 8. Professional appearance and confidence.

Experience: 1–3 years of experience in Tile Adhesives / Construction Chemicals

Educational Qualification: Diploma / Graduate in any discipline