Assistant Manager- Soft Services (Hotel Background)

CBRE Group, Inc.; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

CBRE Group, Inc. is seeking an Assistant Manager in Facilities Management to oversee soft services across mall premises, supervise daily activities, and ensure top hygiene and ambience.

You will coordinate with outsourced vendors, monitor manpower, audit cleanliness and safety, support events, ensure SLA/SOP compliance, and prepare daily reports while liaising with internal teams.

Qualifications

• Prior experience in facility management or mall operations.

Responsibilities

• Oversee soft services including housekeeping, security, pest control, waste management, landscaping, parking, and customer experience operations.
• Supervise daily activities across the premises and conduct cleanliness and safety audits.
• Coordinate with outsourced vendors and monitor manpower deployment.
• Ensure strict adherence to SLAs and SOPs.
• Handle tenant and customer service requests and resolve complaints promptly.
• Maintain hygiene and ambience in common areas such as restrooms, food courts, and parking zones.
• Support event-related operational requirements and assist in emergency preparedness.
• Prepare daily reports and liaise with internal teams for smooth mall operations.

Skills

Leadership

Communication

Customer service

Vendor coordination

Job description

Facilities Management, Property Management

Location(s)

Responsible for overseeing and ensuring the smooth delivery of all soft services including housekeeping, security, pest control, waste management, landscaping, parking, and customer experience operations. The role involves supervising daily activities across the premises, conducting cleanliness and safety audits, coordinating with outsourced vendors, monitoring manpower deployment, and ensuring strict adherence to SLAs and SOPs. The Assistant Manager handles tenant and customer-related service requests, resolves complaints promptly, and maintains a high standard of hygiene and ambience in common areas such as restrooms, food courts, and parking zones. The role also supports event-related operational requirements, ensures compliance with safety guidelines, assists in emergency preparedness, prepares daily reports, and liaises with various internal teams for smooth mall operations. Strong leadership, effective communication, and a customer-oriented approach are essential for this position, along with prior experience in facility management or mall operations.