operations & Soft Services Manager

Talent Corner Hr Services; Ahmedabad District; On-site; INR 450,000 - 650,000; Full time

Job summary

Talent Corner Hr Services is seeking a skilled operations professional for mall/soft services management in India. The role focuses on supervising staffing, ensuring cleanliness and safety, and maintaining SOP compliance across facilities.

The ideal candidate has 5-7 years of experience in mall or commercial property operations with strong team leadership and vendor coordination abilities. This position requires hands-on oversight of service delivery and KPI reporting.

Qualifications

• 5-7 years of experience in mall operations, commercial property operations, or soft services.

Responsibilities

• Manage daily soft-services operations and service delivery.
• Supervise staff deployment, attendance, grooming, discipline, and performance.
• Monitor cleanliness, hygiene, safety, and common-area standards.
• Conduct inspections and ensure SOP and checklist compliance.
• Coordinate with vendors, supervisors, and internal teams.
• Prepare daily/weekly reports, monthly KPIs, and performance updates.
• Identify service gaps and implement corrective actions.

Skills

Team management

Vendor coordination

People supervision

Job description

Role & responsibilities

• Manage daily soft-services operations and service delivery.
• Supervise staff deployment, attendance, grooming, discipline, and performance.
• Monitor cleanliness, hygiene, safety, and common-area standards.
• Conduct inspections and ensure SOP and checklist compliance.
• Coordinate with vendors, supervisors, and internal teams.
• Prepare daily/weekly reports, monthly KPIs, and performance updates.
• Identify service gaps and implement corrective actions.

Preferred candidate profile

• 5-7 years of experience in mall operations, commercial property operations, or soft services.
• Strong team management and vendor coordination skills.