Assistant Manager - Sales & Service (CEAT_JR_2821)

RPG Group; Chennai District; On-site; INR 450,000 - 600,000; Full time

Job summary

CEAT is seeking a quality and OE coordination professional in Chennai to implement PJP plans, visit OE plants, and resolve quality and rejection related issues. You will interact with assembly staff to gather feedback, examine information to determine causes, and coordinate with QA and OEM teams for investigations.

SAP will be used to track complaints and billing data, while ensuring monthly line rejection accounting.

Responsibilities

• Implement the defined PJP plan for the allocated geography
• Regular interaction to understand and resolve OE queries
• Visit OE plants and assemblers to understand quality and rejection related issues
• Coordinate with the assembly line staff to collect feedback about the products
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Coordinate with internal QA, OEM Quality and Assembly point of OEMs to analyze and resolve quality concerns
• Refer unresolved quality complaints and rejects to designated departments for further investigation
• Update and track status of complaints related data on SAP
• Ensure 100% line rejection accounting on a monthly basis
• Follow up with Commercial team to prepare invoice and ensure accuracy of details
• Verify all transactions related data to avoid discrepancy during billing.
• Assist Commercial department in Collections as needed
• Assist in getting timely receipt of advance payments from the OEMs
• Coordinate with Commercial on compliance related aspects
• Collect necessary documentation from the OE
• Support Commercial to reconcile issues in billing, discrepancies etc.
• Assist the Key Account Manager to plan the delivery schedule
• Coordinate with the internal Logistics/ Transporters to arrange and direct delivery of products.
• Provide the CFA with a daily plan for dispatch of goods to the OEMs.
• Follow up with transporter to ensure timely dispatch and delivery of goods to OEMs.
• Check stock levels and reorder merchandise as necessary
• Provide inputs to the Key Account Manager to push for selling excess capacity, where available.
• Manage buffer stock with the CFA
• Conduct monthly audits on the CFA to ensure adherence to stocking, compliances and billing/ invoicing.

Tools

SAP

Job description

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From Date: 11 Sept 2026

Location: CHENNAI, IN

Group Company: CEAT

External Job Description

• Implement the defined PJP plan for the allocated geography
• Regular interaction to understand and resolve OE queries

Service

• Visit OE plants and assemblers to understand quality and rejection related issues
• Coordinate with the assembly line staff to collect feedback about the products
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Coordinate with internal QA, OEM Quality and Assembly point of OEMs to analyze and resolve quality concerns
• Refer unresolved quality complaints and rejects to designated departments for further investigation.
• Update and track status of complaints related data on SAP

Commercial

• Ensure 100% line rejection accounting on a monthly basis
• Follow up with Commercial team to prepare invoice and ensure accuracy of details
• Verify all transactions related data to avoid discrepancy during billing.
• Assist Commercial department in Collections as needed
• Assist in getting timely receipt of advance payments from the OEMs
• Coordinate with Commercial on compliance related aspects
• Collect necessary documentation from the OE
• Support Commercial to reconcile issues in billing, discrepancies etc.

Inventory Management and Logistics

• Assist the Key Account Manager to plan the delivery schedule
• Coordinate with the internal Logistics/ Transporters to arrange and direct delivery of products.
• Provide the CFA with a daily plan for dispatch of goods to the OEMs.
• Follow up with transporter to ensure timely dispatch and delivery of goods to OEMs.
• Check stock levels and reorder merchandise as necessary
• Provide inputs to the Key Account Manager to push for selling excess capacity, where available.
• Manage buffer stock with the CFA
• Conduct monthly audits on the CFA to ensure adherence to stocking, compliances and billing/ invoicing.