Assistant Manager -Sales & Service (OEM)

CEAT; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

CEAT in Pune is seeking an Operations Specialist to support Sales, Service, Commercial and Logistics. You will implement PJP plans, resolve OE quality queries, coordinate with QA and OEM teams, and ensure accurate billing.

You will also manage dispatch planning, stock levels, and monthly CFA audits to drive smooth operations. Responsibilities include coordinating with transporters, collecting documentation, and assisting in collections and compliance-related tasks to maintain timely deliveries

Qualifications

• Implement defined PJP plan for allocated geography.
• Regular interaction to understand and resolve OE queries.
• Visit OE plants and assemblers to understand quality and rejection issues.
• Coordinate with assembly line staff to collect feedback about products.
• Obtain and examine information to assess validity of complaints and determine causes.
• Coordinate with internal QA, OEM Quality and Assembly points of OEMs to analyze and resolve quality concerns.
• Refer unresolved quality complaints and rejects to designated departments for further investigation.
• Update and track status of complaints related data on SAP.
• Ensure 100% line rejection accounting on a monthly basis.
• Follow up with Commercial team to prepare invoice and ensure accuracy of details.
• Verify all transactions related data to avoid discrepancy during billing.
• Assist Commercial department in Collections as needed.
• Assist in getting timely receipt of advance payments from the OEMs.
• Coordinate with Commercial on compliance related aspects.
• Collect necessary documentation from the OE.
• Support Commercial to reconcile issues in billing, discrepancies etc.
• Assist the Key Account Manager to plan the delivery schedule.
• Coordinate with internal Logistics/Transporters to arrange and direct delivery of products.
• Provide the CFA with a daily plan for dispatch of goods to the OEMs.
• Follow up with transporter to ensure timely dispatch and delivery of goods to OEMs.
• Check stock levels and reorder merchandise as necessary.
• Provide inputs to the Key Account Manager to push for selling excess capacity, where available.
• Manage buffer stock with the CFA.
• Conduct monthly audits on the CFA to ensure adherence to stocking, compliances and billing/ invoicing.

Responsibilities

• Implement the defined PJP plan for the allocated geography.
• Regular interaction to understand and resolve OE queries.
• Visit OE plants and assemblers to understand quality and rejection related issues.
• Coordinate with the assembly line staff to collect feedback about the products.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Coordinate with internal QA, OEM Quality and Assembly point of OEMs to analyze and resolve quality concerns.
• Refer unresolved quality complaints and rejects to designated departments for further investigation.
• Update and track status of complaints related data on SAP.
• Ensure 100% line rejection accounting on a monthly basis.
• Follow up with Commercial team to prepare invoice and ensure accuracy of details.
• Verify all transactions related data to avoid discrepancy during billing.
• Assist Commercial department in Collections as needed.
• Assist in getting timely receipt of advance payments from the OEMs.
• Coordinate with Commercial on compliance related aspects.
• Collect necessary documentation from the OE.
• Support Commercial to reconcile issues in billing, discrepancies etc.
• Assist the Key Account Manager to plan the delivery schedule.
• Coordinate with the internal Logistics/ Transporters to arrange and direct delivery of products.
• Provide the CFA with a daily plan for dispatch of goods to the OEMs.
• Follow up with transporter to ensure timely dispatch and delivery of goods to OEMs.
• Check stock levels and reorder merchandise as necessary.
• Provide inputs to the Key Account Manager to push for selling excess capacity, where available.
• Manage buffer stock with the CFA.
• Conduct monthly audits on the CFA to ensure adherence to stocking, compliances and billing/ invoicing.

Job description

Role & responsibilities

Sales

• Implement the defined PJP plan for the allocated geography
• Regular interaction to understand and resolve OE queries

Service

• Visit OE plants and assemblers to understand quality and rejection related issues
• Coordinate with the assembly line staff to collect feedback about the products
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Coordinate with internal QA, OEM Quality and Assembly point of OEMs to analyze and resolve quality concerns
• Refer unresolved quality complaints and rejects to designated departments for further investigation.
• Update and track status of complaints related data on SAP

Commercial

• Ensure 100% line rejection accounting on a monthly basis
• Follow up with Commercial team to prepare invoice and ensure accuracy of details
• Verify all transactions related data to avoid discrepancy during billing.
• Assist Commercial department in Collections as needed
• Assist in getting timely receipt of advance payments from the OEMs
• Coordinate with Commercial on compliance related aspects
• Collect necessary documentation from the OE
• Support Commercial to reconcile issues in billing, discrepancies etc.

Inventory Management and Logistics

• Assist the Key Account Manager to plan the delivery schedule
• Coordinate with the internal Logistics/ Transporters to arrange and direct delivery of products.
• Provide the CFA with a daily plan for dispatch of goods to the OEMs.
• Follow up with transporter to ensure timely dispatch and delivery of goods to OEMs.
• Check stock levels and reorder merchandise as necessary
• Provide inputs to the Key Account Manager to push for selling excess capacity, where available.
• Manage buffer stock with the CFA

Conduct monthly audits on the CFA to ensure adherence to stocking, compliances and billing/ invoicing.