Customer Care Manager

Mahindra And Mahindra Ltd.; Jammu and Kashmir; On-site; INR 300,000 - 420,000; Full time

Job summary

Mahindra And Mahindra Ltd. seeks a technical field service professional to analyse vehicle complaints and rectify defects in the field. The role focuses on warranty management, implementing service processes with channel partners, and expanding the secondary parts channel.

The candidate should have engineering qualifications (Diploma/Bachelor in Engineering) in mechanical fields and experience in service operations or diagnostics is advantageous.

Qualifications

• Diploma or degree in engineering related to mechanical systems.
• Experience or training in field service and diagnostics is advantageous.
• Familiarity with service processes and parts logistics preferred.

Responsibilities

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.

Skills

Technical analysis

Problem solving

Field service

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Mechanical Engineering

Tools

MIS tools

Inventory management

Job description

Select how often (in days) to receive an alert:

• Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.
• Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical