Area Manager, Sort center

Amazon; Gurugram District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Amazon Gurugram is seeking an Operations Manager (Manager-I, Operations) to lead a team and ensure a smooth flow of information across multiple stakeholders to protect customer experience and business continuity.

The candidate should have basic knowledge of logistics and be able to communicate clearly in written and oral form, with the ability to drive process improvements through completion.

Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent
• 2+ years of performance metrics, process improvement or lean techniques experience
• 1+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

Responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Job description

Purview of a Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent
• 2+ years of performance metrics, process improvement or lean techniques experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

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