Assistant Manager-MQA Aggregates

Mahindra And Mahindra Ltd.; Chakan; On-site; INR 600,000 - 900,000; Full time

Job summary

Mahindra & Mahindra Ltd. is seeking a Field Quality professional to manage internal and field customer quality for aggregates and driveline.

You will handle warranty complaints, coordinate RCA with product stakeholders, and ensure timely closure of field issues through structured problem solving. Ideal candidates hold a BE/B.Tech in Mechanical Engineering with 3–5 years of relevant experience, and possess strong analytical, communication, and leadership skills.

Qualifications

• BE/B.Tech in Mechanical Engineering, 3–5 years of experience.
• Experience in field/internal customer quality of aggregates & driveline.

Responsibilities

• Responsible for field/internal customer quality of aggregates & driveline.
• Handling field/warranty complaints and RCA with product stakeholders.
• Coordinate product deviation closure and field audits.

Skills

Analytical Thinking

Communication Skills

Presentation Skills

Team Building

People Management

Leadership Skills

Education

BE/B.Tech in Mechanical Engineering

Tools

7 QC Tools

Microsoft Office

Job description

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• Responsible for Field/internal Customer Quality of Aggregate & Driveline.
• Handling field/warranty complaints, one of field concern, early mileage failure & PDI Concern.
• Field failure parts tracking & analysis in coordination with Product stakeholders for RCA & actions, effective interaction with internal customers/dealers
• Warranty data analysis, monitoring & initiate proactive actions for complaint reduction.
• Handly independently critical field issues & closure.
• Ensure timely closure of field failures with structured problem solving approach (QC story/G8D).
• Conduct Product & Process Audits of Assembly & Machine shop.
• Responsible for all field concerns related CTQ audit, vehicle plant audits & Dock Audit of RFD aggregates.
• Supplier visits for failure parts Root cause analysis & verify the controls.
• Effective monitoring/tracking & interpretation of MIS / reports
• Conduct product audits (Global Demerit Audit of Aggregates as per plan for existing & upcoming launch model with ensuring on time NC closure, Outgoing Quality audit of RFD products/gears).
• Frequent visits on Dealerships for critical issues diagnostic & Trouble shooting.
• Co-ordinate Product Deviation & closure tracking.
• Prepare presentation for Repair Orders, MIS & Tracking sheet for Senior Management review.
• Attend ECN changes meeting & validate the effectiveness in GD audit.
• Actively involve in New projects & ensure all open clearance in each phase.

Preferred Industries

Education Qualification

Bachelors of Technology in Mechanical; Bachelor of Engineering

General Experience

If BE 3 to 5 yrs

System Generated Core Skills

7 QC Tools

Analytical Thinking

Microsoft Office

People Management

Presentation Skills

Team Building

System Generated Secondary Skills

Communication Skills

Consumer Focus

Leadership Skills

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