Deputy Manager- PET

Mahindra And Mahindra Ltd.; Chakan; On-site; INR 700,000 - 1,500,000; Full time

Job summary

Mahindra And Mahindra Ltd. is seeking a skilled engineer to handle customer product complaints and drive corrective actions in manufacturing. You will focus on quick, cost-effective resolutions while ensuring defect-free product launches and safe working conditions.

Responsibilities include analyzing field issues, updating engineering documents, and implementing standardized processes across plants to improve productivity and cost control.

Qualifications

• Bachelor's degree in engineering (Mech/Automobile/Production) or equivalent.
• Diplomas in Mechanical, Automobile, or Production engineering also accepted.
• Experience in automotive manufacturing environments preferred.

Responsibilities

• Respond to product complaints with root-cause analysis and corrective actions.
• Ensure timely resolution of field issues, maintaining customer satisfaction.
• Launch defect-free products and implement design changes as needed.
• Prepare BOM and DFMEA, and manage engineering change notices.
• Standardize processes to improve productivity and control costs.
• Monitor resolution progress and update engineering documents and standards.

Skills

Analytical Thinking

Communication Skills

Customer Support

Product Knowledge

FMEA

Interpersonal Skills

ISO 16949

Quality Management

Negotiation

Presentation Skills

Manufacturing Knowledge

Customer Experience

Customer Analysis

Customer Centricity

Product Complaints

Cost Optimization

Productivity

Cost Control

Change Management

BOM

DFMEA

Auditing

Education

Bachelor of Engineering (Mechanical)

Diploma in Mechanical Engineering

Diploma in Automobile Engineering

Diploma in Production Engineering

Bachelor of Engineering (Mechanical)

Bachelor of Engineering (Automobile)

Bachelor of Engineering in Production

Bachelors of Technology

Tools

BOM

DFMEA

Job description

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Basic Knowledge of Vehicle / Engine manufacturing Process and its systems. Responsible for ensuring customer centricity by responding to various product complaints and taking corrective and preventive actions. Smooth launching of defect free products. To resolve the customer complaint at minimum possible time achieved by field, in order to attain good customer satisfaction. To find out cost effective solution for the field concerns. To create a conducive environment for safe and engaged working. Stand ardization: Recommend and Implement stand ardized elements through detailed analysis for productivity improvement and cost control. Release the engineering change notice. Implement design changes. Monitoring progress of concern resolution. updating engineering Documents and Stand ards. Ensuring control of engineering documents. Preparation of BOM, DFMEA, DVP before the release of design. Measurement system knowledge. Data processing Knowledge - ability to extrapolate and predict the failures. Horizontal deployments, Cross learnings in all plants. Root cause analysis and action planning for field issues. Concern based supplier audits

Preferred Industries

Manufacturing

Education Qualification

Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Production; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Production; Bachelors of Technology

General Experience

Diploma - Mech/Production/Automobile - 10 to 12 yrs.BE. - Mech/Production/Automobile- 5-8 yrs

System Generated Core Skills

• Analytical Thinking
• Communication Skills
• Customer Support
• Product Knowledge -Vehicle System
• Product Knowledge - Engine System
• Failure Mode and Effects Analysis (FMEA)
• Interpersonal Skills
• ISO TS 16949 - Quality Management
• Quality Management
• Negotiation
• Presentation Skills
• Process Knowledge - Manufacturing
• Customer Experience
• Customer Analysis
• Customer Centricity
• Product Complaints
• Customer Complaints Management
• Customer Satisfaction
• Cost Optimization
• Productivity Improvement
• Cost Control
• Change Management
• Progress Monitoring
• Bill of Materials (BOM)
• Design Failure Mode and Effects Analysis (DFMEA)
• Auditing

System Generated Secondary Skills

Job Segment: Engineer, Engineering, Automotive