Assistant Manager / Manager – Air Pricing & Customer Service

Galaxy Freight Pvt. Limited; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Galaxy Freight Pvt. Limited is seeking an experienced professional to manage Air Pricing and Customer Service. You will handle rate enquiries, negotiate with airlines and agents, and prepare competitive quotations while coordinating with customers, sales, and operations teams.

The role requires 7–15 years in Air Export Pricing, strong negotiation and communication skills, and a good grasp of air freight rates and market trends to maintain competitive pricing and timely shipments.

Qualifications

• 07–15 years of experience in Air Export Pricing, preferably in freight forwarding/logistics.
• Strong negotiation and communication skills.
• Good knowledge of air freight rates, airlines, and market trends.
• Ability to coordinate with customers and internal teams.
• Good analytical and problem-solving skills.

Responsibilities

• Handle Air Freight pricing enquiries and prepare competitive quotations.
• Negotiate rates with airlines and overseas agents.
• Coordinate with customers, operations and agents.
• Provide timely responses and effective solutions to customer queries.
• Follow up on quotations and support business conversion.
• Handle customer, airline, and pricing-related escalations.
• Maintain updated freight rates and monitor market trends.
• Ensure competitive pricing with healthy profit margins.
• Maintain records of rates, quotations, and customer requirements.
• Ensure good customer service and timely shipment coordination.
• Perform other duties as assigned by management.

Skills

Air export pricing

Negotiation

Communication

Analytical skills

Problem-solving

Education

Graduate

Job description

We are looking for an experienced professional to handle Air Pricing & Customer Service requirements. The candidate will be responsible for handling rate enquiries, negotiating with airlines and agents, preparing competitive quotations, and coordinating with customers, sales, operations, and other internal teams.

Job Category: Air Freight

Job Type: Full Time

Job Location: Mumbai

Qualification: Graduate

Experienced Required: 7–15 years

Requirements

• 07–15 years of experience in Air Export Pricing, preferably in freight forwarding/logistics.
• Strong negotiation and communication skills.
• Good knowledge of air freight rates, airlines, and market trends.
• Ability to coordinate with customers and internal teams.
• Good analytical and problem-solving skills.

Key Responsibilities

• Handle Air Freight pricing enquiries and prepare competitive quotations.
• Negotiate rates with airlines and overseas agents.
• Coordinate with customers, operations and agents.
• Provide timely responses and effective solutions to customer queries.
• Follow up on quotations and support business conversion.
• Handle customer, airline, and pricing-related escalations.
• Maintain updated freight rates and monitor market trends.
• Ensure competitive pricing with healthy profit margins.
• Maintain records of rates, quotations, and customer requirements.
• Ensure good customer service and timely shipment coordination.
• Perform other duties as assigned by management.