Assistant Manager / Manager

Galaxy Freight; Mumbai; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Galaxy Freight in Mumbai is seeking an Assistant Manager / Manager Air Pricing Customer Service to manage rate enquiries, negotiate with airlines and agents, and prepare competitive quotations.

You will coordinate with customers, sales, operations, and internal teams, maintain up-to-date freight rates, monitor market trends, and ensure pricing supports profitable operations while delivering excellent service.

Qualifications

• 7-15 years of experience in Air Export Pricing, preferably in freight forwarding/logistics.
• Strong negotiation and communication skills.
• Good knowledge of air freight rates, airlines, and market trends.
• Ability to coordinate with customers and internal teams.
• Good analytical and problem-solving skills.

Responsibilities

• Handle Air Freight pricing enquiries and prepare competitive quotations.
• Negotiate rates with airlines and overseas agents.
• Coordinate with customers, operations and agents.
• Provide timely responses and effective solutions to customer queries.
• Follow up on quotations and support business conversion.
• Handle customer, airline, and pricing-related escalations.
• Maintain updated freight rates and monitor market trends.
• Ensure competitive pricing with healthy profit margins.
• Maintain records of rates, quotations, and customer requirements.
• Ensure good customer service and timely shipment coordination.
• Perform other duties as assigned by management.

Skills

Negotiation

Communication

Air Freight knowledge

Team coordination

Analytical skills

Education

Graduate

Job description

Assistant Manager / Manager Air Pricing Customer Service

Job Summary

We are looking for an experienced professional to handle Air Pricing Customer Service requirements. The candidate will be responsible for handling rate enquiries, negotiating with airlines and agents, preparing competitive quotations, and coordinating with customers, sales, operations, and other internal teams.

Job Details

• Job Category: Air Freight
• Job Type: Full Time
• Job Location: Mumbai
• Qualification: Graduate
• Experienced Required: 7-15 years

Requirements

• 7-15 years of experience in Air Export Pricing, preferably in freight forwarding/logistics.
• Strong negotiation and communication skills.
• Good knowledge of air freight rates, airlines, and market trends.
• Ability to coordinate with customers and internal teams.
• Good analytical and problem-solving skills.

Key Responsibilities

• Handle Air Freight pricing enquiries and prepare competitive quotations.
• Negotiate rates with airlines and overseas agents.
• Coordinate with customers, operations and agents.
• Provide timely responses and effective solutions to customer queries.
• Follow up on quotations and support business conversion.
• Handle customer, airline, and pricing-related escalations.
• Maintain updated freight rates and monitor market trends.
• Ensure competitive pricing with healthy profit margins.
• Maintain records of rates, quotations, and customer requirements.
• Ensure good customer service and timely shipment coordination.
• Perform other duties as assigned by management.