Assistant Manager IT Applications and SAP

PERSOL; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

PERSOL in Mumbai seeks an Assistant Manager IT (Applications & SAP) to lead local IT operations and provide hands-on SAP FICO support for India-based users.

You will coordinate with Global IT, manage local vendor relationships, and ensure alignment with global standards while maintaining high uptime of local infrastructure.

Qualifications

• B.E./B.Tech./BCA/B.Sc (IT) required.
• 5–8 years in IT operations with SAP FICO mandatory.
• Global exposure in an MNC preferred.
• Hands-on experience with Windows Server, Networking, and Cloud.

Responsibilities

• SAP & Global Application Support (Local Pillar) – local SAP FICO support and bug escalation.
• Global-Local Liaison & Vendor Management – manage local vendors and ensure compliance with global standards.
• Infrastructure & Cloud Maintenance – oversee local servers and cloud platforms, ensure 100% connectivity.
• End-User & Remote Support – onsite/remote support for India staff and branch locations, manage AD/O365 access.

Skills

SAP FICO

English communication

Autonomy

Adaptability

Education

BE/B.Tech/BCA/B.Sc (IT)

Tools

Windows Server

Networking (VPN, SD-WAN)

AWS/Azure

Job description

Role & responsibilities

Job Title: Assistant Manager IT (Applications & SAP)

Location: India
Experience: Around 5 Years
Industry: Manufacturing

Role Overview

The Assistant Manager – IT will serve as the local point of contact for all IT operations in India. This role focuses on executing Global IT strategies at the local level, providing hands‑on SAP functional support, and managing local vendor relationships. You will ensure that the India office remains aligned with Global IT standards while maintaining high uptime for local infrastructure and supporting end‑users.

Key Responsibilities

1. SAP & Global Application Support (Local Pillar) – 70%

• Provide first-line SAP functional support (specifically FICO) for local users; troubleshoot issues and lift complex bugs to the Global SAP team or external consultants.
• Act as the local coordinator for SAP enhancements, ensuring Global templates are followed while meeting local statutory requirements (e.g., GST in India).
• Support and maintain other business applications as directed by Global IT.

2. Global-Local Liaison & Vendor Management – 10%

• Collaborate closely with the CAP & Group IT team to implement group-wide policies, security standards, and infrastructure projects.
• Manage local IT vendors (ISPs, hardware suppliers, and AMC partners) for procurement and maintenance, ensuring compliance with global budgets and standards.

3. Infrastructure & Cloud Maintenance Experience – 10%

• Leading the IT Support contractor (2/3 days per week) to perform day-to-day administration of local servers and network hardware to ensure 100% connectivity with Global data centers.
• Monitor the SAP local instances of cloud platforms (AWS/Azure) .
• Execute IT security protocols locally and requirements from CAP/Global IT team, including patch management, antivirus updates, and access audits.

4. End-User & Remote Support – 10%

• Leading the IT Support contractor (2/3 days per week) to provide onsite and remote technical support to India-based staff and branch locations.
• Manage local user lifecycle (onboarding/offboarding) in Active Directory and O365, ensuring permissions align with global security matrices.
• Maintain the local helpdesk queue, ensuring tickets are resolved within agreed SLAs.

Required Qualifications & Experience

• Education: B.E. / B.Tech / BCA / B.Sc (IT).
• Experience: 5–8 years in IT operations, with a strong background in SAP FICO (Mandatory) and basic knowledge of SD/MM/WM.
• Global Exposure: Previous experience working in a multinational company (MNC) or reporting to a global/regional headquarters is highly preferred.
• Technical Base: Hands-on experience with Windows Servers, Networking (VPN, SD-WAN), and Cloud (AWS/Azure).

Key Skills

• Communication: Good English communication skills to interact effectively with Global IT colleagues in different time zones.
• Autonomy: Ability to work independently as the sole IT person on-site, with remote guidance from the Global team.
• Adaptability: Comfortable working within a global framework while managing local operational challenges.