Walk-in | Assistant Manager

Royaloak Incorporation

Bengaluru

On-site

INR 900,000 - 1,500,000

Full time

7 days ago

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Job summary

Royaloak Incorporation is seeking an Assistant Manager – Application Support in Bengaluru to oversee L1/L2 application and production support for critical systems. The role involves troubleshooting, coordinating with users and vendors, and ensuring SLA compliance across SAP, Microsoft Dynamics and other enterprise apps.

The candidate should have 3–6 years of experience in application support, strong SQL skills, and familiarity with ERP/POS/Retail platforms.

Qualifications

3–6 years of experience in Application / Production Support.
Experience supporting SAP and/or Microsoft Dynamics is preferred.
Strong SQL and relational database knowledge.
Experience with ERP / POS / Retail applications.
Understanding of REST APIs, JSON, XML and application integrations.
Knowledge of ITSM, Incident, Problem and Change Management.
Experience with ITSM tools such as ServiceNow, Freshservice, ManageEngine, BMC Remedy.

Responsibilities

Manage L1/L2 application and production support for business-critical applications.
Support SAP, Microsoft Dynamics, ERP, POS, Retail, Inventory, Sales, Finance and other business applications.
Troubleshoot application errors, transaction issues, integrations and data synchronization problems.
Monitor APIs, interfaces, application logs and scheduled jobs.
Use SQL for data validation, troubleshooting and basic reporting.
Manage incidents, service requests, RCA, SLA and problem management through ITSM tools.
Support UAT, application changes, patches, upgrades and production releases.
Coordinate with SAP, Microsoft Dynamics and other application vendors for issue resolution.
Coordinate with business teams across Sales, Finance, Supply Chain, Warehouse and Stores.
Maintain SOPs, application documentation, RCA reports and support records.
Monitor recurring issues and implement measures to improve application stability.
Provide application guidance and basic training to business users.

Skills

L1/L2 application support

SQL and relational databases

Vendor-management

Troubleshooting

Communication

Education

Bachelor’s degree in Computer Science / IT / Engineering

Tools

SAP

Microsoft Dynamics

ERP / POS / Retail applications

ITSM tools (ServiceNow / Freshservice / ManageEngine / BMC Remedy)

Job description

Role & responsibilities

Assistant Manager Application Support

Department: Information Technology
Location: Head Office (HO)
Employment Type: Full-Time
Reporting To: IT Manager / Application Manager

Role Overview

We are looking for an Assistant Manager – Application Support with 3–6 years of experience in application/production support. The role involves managing business applications, troubleshooting issues, coordinating with users and vendors, and ensuring smooth application operations and SLA compliance.

Key Responsibilities

Manage L1/L2 application and production support for business-critical applications.
Support SAP, Microsoft Dynamics, ERP, POS, Retail, Inventory, Sales, Finance and other business applications.
Troubleshoot application errors, transaction issues, integrations and data synchronization problems.
Monitor APIs, interfaces, application logs and scheduled jobs.
Use SQL for data validation, troubleshooting and basic reporting.
Manage incidents, service requests, RCA, SLA and problem management through ITSM tools.
Support UAT, application changes, patches, upgrades and production releases.
Coordinate with SAP, Microsoft Dynamics and other application vendors for issue resolution.
Coordinate with business teams across Sales, Finance, Supply Chain, Warehouse and Stores.
Maintain SOPs, application documentation, RCA reports and support records.
Monitor recurring issues and implement measures to improve application stability.
Provide application guidance and basic training to business users.

Required Skills

3–6 years of experience in Application / Production Support.
Experience supporting SAP and/or Microsoft Dynamics is preferred.
Good knowledge of SQL and relational databases.
Experience with ERP / POS / Retail applications.
Understanding of REST APIs, JSON, XML and application integrations.
Knowledge of ITSM, Incident, Problem and Change Management.
Experience with ServiceNow, Freshservice, ManageEngine, BMC Remedy or similar tools.
Strong troubleshooting, analytical, communication and vendor-management skills.
Good knowledge of MS Excel and reporting.