Associate Manager - IT

Adani Group; Mundra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Adani Group is seeking an experienced SAP and Business Applications Support Lead to manage day-to-day SAP and related applications across its solar plants in Mundra and beyond. You will coordinate with support partners, ensure system availability, and drive improvements through digital initiatives.

The role requires coordinating SAP integrations with MES, WMS, Quality Systems, and Traceability solutions, plus governance, incident and change management, testing, and vendor coordination.

Qualifications

• Requires 6–10 years of SAP and business application support experience.
• Hands-on experience coordinating SAP support partners and managing application operations.
• Experience in manufacturing industries with SAP, MES, WMS or traceability solutions.
• Knowledge of incident management, change management, SIT/UAT, and vendor coordination.
• Exposure to Industry 4.0 and analytics or IoT is preferred.

Responsibilities

• Provide day-to-day SAP and business applications support and ensure smooth operations across all solar plants.
• Coordinate with SAP and application support partners for incidents, enhancements, and service delivery per SLAs.
• Act as primary point of contact between business users, partners, and IT for SAP and application issues.
• Support SAP modules and applications used in manufacturing, warehouse, quality, maintenance, and finance.
• Maintain application availability, track recurring issues, and drive permanent resolutions.
• Support system upgrades, testing activities, and new feature deployments.
• Coordinate integration between SAP and MES, WMS, Quality Systems, Traceability Solutions, and other plant apps.
• Assist in implementation and support of digital initiatives including MES, dashboards, analytics, and Industry 4.
• Gather business requirements and work with implementation partners to deliver improvements.
• Manage user access, documentation, SOPs, and knowledge transfer.
• Coordinate with vendors, OEMs, and stakeholders to ensure timely project execution and support.
• Monitor support performance, track open issues, and provide status updates.
• Ensure compliance with IT policies, cybersecurity, audit requirements, and organizational standards.
• Support internal and external audits related to SAP, applications, and digital systems.

Skills

Stakeholder management

Communication

Problem solving

Incident management

Education

B.E./B.Tech in Computer Science/IT or related field

MCA or MBA (Systems) preferred

Tools

SAP

MES

WMS

Quality Systems

Traceability Solutions

SAP integration

Job description

Purpose/Objective

Responsible for managing SAP and business application support operations, coordinating with OEMs/support partners, ensuring application availability, driving business process improvements, and leading SAP/application integration projects for digital transformation initiatives across manufacturing operations.

Key Responsibilities of Role

• Provide day-to-day support for SAP and other business applications and ensure smooth system operations across all solar plants.
• Coordinate with SAP and application support partners for incident resolution, enhancement requests, and service delivery as per agreed SLAs.
• Act as the primary point of contact between business users, support partners, and IT teams for SAP and application-related issues.
• Support SAP modules and business applications used in manufacturing, warehouse, quality, maintenance, and finance functions.
• Maintain application availability, track recurring issues, and drive permanent resolutions.
• Support business users during system upgrades, testing activities, and new feature deployments.
• Coordinate integration activities between SAP and systems such as MES, WMS, Quality Systems, Traceability Solutions, and other plant applications.
• Assist in the implementation and support of digital initiatives, including MES, traceability, dashboards, analytics, and Industry 4.
• 0 projects.
• Gather business requirements and work with implementation partners to deliver system improvements and new functionalities.
• Manage user access, application documentation, SOPs, and knowledge-transfer activities.
• Coordinate with vendors, OEMs, and internal stakeholders to ensure timely project execution and support.
• Monitor support performance, track open issues, and provide regular status updates to management.
• Ensure compliance with IT policies, cybersecurity guidelines, audit requirements, and organizational standards.
• Support internal and external audits related to SAP, applications, and digital systems.

Technical Competencies

SAP and Business Application Support,Incident Management & Change Management,,Knowledge in SAP Integration Projects

Qualifications and Experience

• Qualifications - B.
• E.
• /B.
• Tech in Computer Science, Information Technology, Electronics, Instrumentation, or related discipline.
• MCA or MBA (Systems) preferred.
• SAP certification will be an added advantage.
• Experience - 6–10 years of experience in SAP and business application support.
• Hands-on experience in coordinating SAP support partners and managing application support operations.
• Experience in manufacturing industries with exposure to SAP, MES, WMS, Quality Systems, or Traceability solutions.
• Experience in SAP integration projects and digital transformation initiatives.
• Knowledge of incident management, change management, testing (SIT/UAT), and vendor coordination.
• Exposure to Industry 4.
• 0, Analytics, IoT, or digital manufacturing solutions will be preferred.
• Strong stakeholder management, communication, and problem-solving skills.