Assistant Manager - IT

Rhea Healthcare; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Rhea Healthcare is seeking an experienced L1/L2 support specialist for hospital information systems. The role includes troubleshooting HIS applications, managing user access and permissions, and training doctors, nurses, and administrative staff.

You will coordinate with vendors for bug fixes and upgrades, assist in building reports and dashboards, validate data integrity, and perform UAT for new features and integrations.

Qualifications

• Experience in supporting hospital information systems (HIS).
• Ability to validate data and perform user acceptance testing (UAT).
• Experience with end-user training and creating SOPs.

Responsibilities

• Provide L1/L2 support for hospital applications and resolve issues within SLA.
• Create and manage user roles, access, and permissions; train doctors, nurses, and admin staff.
• Coordinate with vendors for bug fixes, enhancements, and version upgrades.
• Assist business teams with reports and dashboards; validate data integrity.
• Perform UAT for new features and support deployments and integrations.

Skills

L1/L2 Support

HIS Knowledge

Troubleshooting

Stakeholder Management

SQL Basics

Training & SOPs

Vendor Coordination

Tools

Ticketing tools

Reporting tools

Job description

Responsibilities

• Provide L1/L2 support for hospital applications (Medics HIS , Akhil HIS). Troubleshoot application issues and ensure timely resolution within SLA. Act as the single point of contact for application-related queries.
• Create and manage user roles, access, and permissions. Conduct end-user training sessions for doctors, nurses, and admin staff. Prepare user manuals and SOPs.
• Coordinate with application vendors for: Bug fixes Enhancements Version upgrades Track and follow up on open tickets/issues.
• Assist business team in generating reports and dashboards from applications. Support data validation and data integrity checks.
• Perform UAT (User Acceptance Testing) for new features in HIS/integration layers. Support deployment of patches and upgrades. Validate integrations (e.g., Oracle, lab systems, billing interfaces).

Technical Skills

• Knowledge of Hospital Information Systems (HIS) (e.g., Medics, Cerner, etc.)
• Basic SQL knowledge (queries, data validation)
• Understanding of application workflows and integrations
• Familiarity with ticketing tools

Functional Skills

• Strong troubleshooting and problem-solving
• Good understanding of hospital operations
• Ability to handle multiple stakeholders