Revenue & Accounting Analyst

Hitachi Vantara; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Hitachi Vantara seeks an experienced healthcare IT operations professional to provide L2/L3 production support for EMR, EHR and HIS systems in a Pune-based team. You will monitor performance, troubleshoot incidents, and ensure service levels for hospital workflows.

You will coordinate with clinicians, admins, vendors, and IT teams, manage ITIL processes for incidents, changes, and releases, and drive continuous improvements through RCA, documentation, and compliance with healthcare regulations

Qualifications

• Experience in US Healthcare Provider domain and hospital workflows.
• Provide L2/L3 production support for EMR/EHR/HIS and healthcare apps.
• Monitor performance, investigate incidents, troubleshoot within SLA.
• Follow ITIL for incident, request, problem, change, and release management.
• Analyze logs and DB queries to diagnose issues.
• Collaborate with clinicians and admin staff to support workflows.
• Coordinate with vendors, infra, DB, and development teams.
• Support upgrades, patches, release validation, testing, and CM.
• Perform RCA for recurring issues and implement preventive actions.
• Develop and update SOPs, knowledge bases, and docs.
• Ensure compliance with healthcare regulations, security, privacy requirements.
• Participate in on-call rotations and production support.
• Support interoperability and integrations (EMR/EHR, labs, radiology, pharmacy, billing).

Responsibilities

• Provide L2/L3 production support for EMR, EHR, HIS and healthcare apps.
• Monitor performance, investigate incidents, troubleshoot issues, and resolve problems within defined SLA targets.
• Manage Incident, Request, Problem, Change, and Release Management activities in accordance with ITIL best practices.
• Diagnose and resolve application, interface, data, integration, and workflow-related issues using logs, database queries, and system analysis.
• Collaborate with physicians, nurses, technicians, and administrative staff to support clinical, operational, and business workflows.
• Coordinate with vendors, infrastructure, database, and development teams to drive timely issue resolution and continuous service improvements.
• Support application upgrades, patch deployments, release validation, system testing, and configuration management activities.
• Perform Root Cause Analysis (RCA) for recurring issues and implement corrective and preventive actions to improve system stability.
• Develop, maintain, and update operational documentation, SOPs, knowledge base articles, and support procedures.
• Ensure compliance with healthcare regulations, security standards, privacy requirements, and organizational policies.
• Participate in on-call support rotations and provide production support for mission-critical healthcare applications.
• Support healthcare interoperability and integrations involving EMR/EHR systems, laboratory, radiology, pharmacy, billing, and other clinical applications.

Skills

US Healthcare domain

Hospital workflows

Operational support

Production support

EMR/EHR/HIS

High availability

Incident management

ITIL

Troubleshooting logs

Clinician collaboration

Vendor coordination

Release management

System testing

RCA

Documentation

Compliance & security

On-call support

Interoperability

Job description

• Mandatory Skill Set: Experience working within the US Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
• Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications, ensuring high availability, stability, and system reliability.
• Monitor application performance, investigate incidents, troubleshoot issues, and resolve problems within defined SLA targets.
• Manage Incident, Request, Problem, Change, and Release Management activities in accordance with ITIL best practices.
• Diagnose and resolve application, interface, data, integration, and workflow-related issues using logs, database queries, and system analysis.
• Collaborate with physicians, nurses, technicians, and administrative staff to support clinical, operational, and business workflows.
• Coordinate with vendors, infrastructure, database, and development teams to drive timely issue resolution and continuous service improvements.
• Support application upgrades, patch deployments, release validation, system testing, and configuration management activities.
• Perform Root Cause Analysis (RCA) for recurring issues and implement corrective and preventive actions to improve system stability.
• Develop, maintain, and update operational documentation, SOPs, knowledge base articles, and support procedures.
• Ensure compliance with healthcare regulations, security standards, privacy requirements, and organizational policies.
• Participate in on-call support rotations and provide production support for mission-critical healthcare applications.
• Support healthcare interoperability and integrations involving EMR/EHR systems, laboratory, radiology, pharmacy, billing, and other clinical applications.