Application Support Engineer – Healthcare

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 550,000 - 850,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Noida is seeking an Application Support and Maintenance professional for the healthcare provider domain. The role focuses on L2/L3 production support for EMR, EHR, HIS, and related healthcare applications.

You will monitor performance, troubleshoot incidents, and manage ITIL-based Incident, Change, and Release activities to ensure system reliability and availability.

Qualifications

• Experience in US Healthcare Provider domain and hospital workflows.
• Provide L2/L3 production support for EMR/EHR/HIS and similar applications.
• Experience with incident, problem, change, and release management per ITIL.
• Ability to diagnose issues using logs, SQL queries, and system analysis.
• Collaboration with clinicians and admin staff to support clinical and business workflows.

Responsibilities

• Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare apps to ensure high availability.
• Monitor performance, investigate incidents, troubleshoot, and resolve issues within SLA.
• Manage Incident, Request, Problem, Change, and Release activities per ITIL best practices.
• Diagnose issues using logs, DB queries, and system analysis.
• Coordinate with clinical and IT teams to support workflows and integrations.

Skills

US Healthcare Provider domain

L2/L3 production support

ITIL incident & change mgmt

EMR/EHR/HIS workflows

SQL & data queries

Education

Bachelors in IT/CS or related field

Job description

Job Summary

We are currently seeking a Application Support and Maintenance - Healthcare Provider to join our team in Noida.

Responsibilities

• Mandatory Skill Set: Experience working within the US Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
• Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications, ensuring high availability, stability, and system reliability.
• Monitor application performance, investigate incidents, troubleshoot issues, and resolve problems within defined SLA targets.
• Manage Incident, Request, Problem, Change, and Release Management activities in accordance with ITIL best practices.
• Diagnose and resolve application, interface, data, integration, and workflow-related issues using logs, database queries, and system analysis.
• Collaborate with physicians, nurses, technicians, and administrative staff to support clinical, operational, and business workflows.
• Coordinate with vendors, infrastructure, database, and development teams to drive timely issue resolution and continuous service improvements.
• Support application upgrades, patch deployments, release validation, system testing, and configuration management activities.
• Perform Root Cause Analysis (RCA) for recurring issues and implement corrective and preventive actions to improve system stability.
• Develop, maintain, and update operational documentation, SOPs, knowledge base articles, and support procedures.
• Ensure compliance with healthcare regulations, security standards, privacy requirements, and organizational policies.
• Participate in on-call support rotations and provide production support for mission-critical healthcare applications.
• Support healthcare interoperability and integrations involving EMR/EHR systems, laboratory, radiology, pharmacy, billing, and other clinical applications.