Hospital Information System Support

Rainbow Hospitals; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Rainbow Hospitals in Hyderabad is seeking a Health Information Systems Application Support specialist to provide technical assistance for healthcare applications. You will troubleshoot issues, ensure data integrity, and support system security while coordinating with IT, clinical staff, and vendors.

The role requires strong communication, teamwork, and shift flexibility to cover operational hours. You will conduct training sessions and maintain user documentation to optimize HIS performance.

Qualifications

• Document support interactions and issue history.
• Troubleshoot software, hardware, and network problems.
• Test new releases for compatibility and stability.
• Ensure data accuracy and integrity in HIMS/HIS.
• Support data security and regulatory compliance.

Responsibilities

• Document all support interactions and resolutions.
• Troubleshoot technical issues across software, hardware, and network.
• Test new releases and ensure compatibility with existing systems.
• Maintain data integrity and security within health information systems.
• Collaborate with IT, clinical staff, and vendors to resolve issues.

Skills

Analytical skills

Problem-solving

Communication skills

Teamwork

EMR/HIS knowledge

Shift work

Job description

A Health Information Systems Application Support role typically involves a variety of responsibilities aimed at ensuring the smooth operation and optimization of health information systems. Here are some key aspects of the job description:
Job Title: Health Information Systems Application Support
Job Summary:
The Health Information Systems Application Support Specialist provides technical support for a variety of healthcare applications. This role is responsible for troubleshooting, resolving issues, and ensuring the smooth operation of these critical systems.
Responsibilities:

• Document all support interactions, including the nature of the issue, resolution steps, and user feedback.
• Troubleshoot and diagnose technical problems, including software errors, hardware malfunctions, and network connectivity issues.
• Conduct thorough testing of new software releases and ensure compatibility with existing systems.
• Ensure the accuracy and integrity of patient data within the healthcare information systems.
• Assist in maintaining data security and compliance with relevant regulations.
• Conduct regular data audits and identify any inconsistencies or errors.
• Provide end-user training on application functionality and best practices.
• Conduct in-person or online training sessions as needed.
• Develop and maintain user documentation and training materials.
• Perform basic system administration tasks, such as user account management, access control, and system configuration.
• Monitor system logs and identify any security threats or suspicious activity.
• Collaborate effectively with other IT staff, clinical staff, and vendors to resolve complex issues.
• Communicate technical information clearly and concisely to both technical and non-technical audiences.
• Participate in team meetings and contribute to process improvement initiatives.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Knowledge of electronic medical records (EMR) / HIS system.
• Ability to working in shifts.