Assistant Manager - ILOB Recruiting

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. seeks an Assistant Manager, Centralized Recruiting to lead the GCN centralized recruitment team and support high-volume, full-cycle hiring for defined lines of business. This role supervises recruiters, tracks performance, and ensures standardized processes across the function.

You will coach team members, address performance gaps, and escalate complex issues to the Senior Manager, while maintaining SLA-driven delivery in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Minimum 8 years progressive experience in Talent Acquisition or recruiting operations.
• Experience supervising a Talent Acquisition delivery team.
• Experience supporting high-volume, full-cycle recruitment in a fast-paced environment.
• Experience monitoring recruiter productivity, service levels, and operational metrics.

Responsibilities

• Supervise day-to-day work of recruiters supporting high-volume, full-cycle recruitment for defined HOS and ILOB roles.
• Set clear daily priorities, assign work, and maintain focus on candidate throughput through offer extension.
• Monitor requisition activity, recruiter capacity, pipeline health, and workflow bottlenecks; adjust assignments as needed.
• Monitor recruiter productivity and review daily SLAs, KPIs, and operational metrics to drive performance.
• Provide timely performance updates and escalate delivery, capacity, quality, or compliance concerns to the Senior Manager for resolution.
• Coach, develop, and support recruiters through regular feedback, performance discussions, and on-the-job guidance.
• Ensure recruiters adhere to standardized recruitment processes and approved hiring practices.
• Maintain effective communication with Talent Acquisition leaders and business stakeholders regarding progress, risks, priorities, and outcomes.

Skills

People leadership

Data-driven decisions

Communication skills

Process discipline

ATS

Power BI

MS Office

Education

Bachelor's degree

Tools

Power BI

ATS

Microsoft Office

Job description

The Assistant Manager, CentralizedRecruiting provides frontline leadership for the GCN centralized recruitmentteam supporting high-volume, full-cycle recruitment for defined roles withinthe HOS and ILOB lines of business. This role supervises the daily work ofrecruiters assigned to a designated line of business and is accountable formaintaining candidate throughput through offer extension, meetingservice-level expectations, and ensuring consistent execution of standardizedrecruitment processes.

The Assistant Manager monitorsrecruiter productivity, reviews daily performance metrics and service-levelagreements, coaches team members, addresses performance gaps, and escalatesmaterial issues to the Senior Manager for resolution. Success requires strongpeople leadership, data orientation, process discipline, problem-solvingability, and the capacity to operate effectively in a fast-paced, high-demandenvironment.

Responsibilities:

Recruitment Delivery & Candidate Throughput

• Supervise the day-to-day work of recruiterssupporting high-volume, full-cycle recruitment for defined HOS and ILOB roleswithin an assigned line of business.


• Set clear daily priorities, assign work, andmaintain focus on candidate throughput through offer extension.


• Monitor requisition activity, recruitercapacity, pipeline health, and workflow bottlenecks; adjust assignmentswithin the team as needed.

Productivity, Metrics & SLA Management

• Monitor recruiter productivity and reviewdaily service-level agreements, key performance indicators, and operationalmetrics to drive performance.


• Use applicant tracking system data, Power BIdashboards, and structured reports to identify trends, risks, andopportunities for improvement.


• Provide timely performance updates andescalate delivery, capacity, quality, or compliance concerns to the SeniorManager for resolution.

People Leadership & Performance Management

• Coach, develop, and support recruiters throughregular feedback, performance discussions, and on-the-job guidance.


• Address underperformance promptly, establishimprovement expectations, document actions, and partner with the SeniorManager as appropriate.


• Promote accountability, collaboration,urgency, and a strong service orientation across the team.

Process Governance & Quality

• Ensure recruiters adhere to standardizedrecruitment processes, governing guidelines, documentation requirements, andapproved hiring practices.


• Review work quality and data accuracy,identify process gaps, and reinforce consistent use of the applicant trackingsystem and related tools.


• Support implementation of process improvementsand operational changes that improve speed, consistency, quality, andcandidate experience.

Stakeholder Communication & Issue Resolution

• Maintain effective communication with TalentAcquisition leaders and business stakeholders regarding progress, risks,priorities, and hiring outcomes.


• Resolve day-to-day recruiting issues withinthe team and escalates matters requiring broader leadership support orbusiness decisions.


• Partner with the Senior Manager and relatedteams to ensure aligned execution and timely completion of hiring activities.

Education& Experience:

• Bachelor's degree required.


• Minimum of 8 years of progressive experiencein Talent Acquisition, recruiting operations, or a closely related field.


• Demonstrated experience supervising or leadinga Talent Acquisition delivery team.


• Experience supporting high-volume, full-cyclerecruitment in a fast-paced environment.


• Experience monitoring recruiter productivity,service levels, and operational metrics.

Must HaveSkills

• Strong people leadership, coaching, andperformance management skills.


• Strong written and verbal communication skillsand the ability to provide clear direction and feedback.


• Ability to work effectively in a fast-paced,high-demand environment while managing competing priorities.


• Strong process orientation and commitment tostandardized workflows, governing guidelines, and documentation requirements.


• Data-oriented approach with the ability tointerpret recruiting metrics, identify trends, and drive corrective action.


• Strong problem-solving and issue-resolutionskills, including sound judgment regarding escalation.


• Proficiency with Microsoft Office, Outlook,Power BI, and applicant tracking systems (ATS).

Knowledge, Skills, Abilities, Behaviors:

• Provides clear daily direction and holds teammembers accountable for productivity, quality, and service outcomes.


• Uses data and operational metrics to identifyissues, prioritize actions, and improve team performance.


• Communicates clearly, listens effectively, andbuilds productive relationships with team members and stakeholders.


• Demonstrates strong process discipline andreinforces consistent execution, documentation, and data quality.


• Coaches constructively, addresses performanceissues promptly, and recognizes strong contributions.


• Remains organized, responsive, and composedwhile managing high volumes and changing priorities.


• Applies practical problem-solving skills andescalates issues appropriately.


• Handles confidential candidate, employee, andbusiness information appropriately and demonstrates ethical leadership.