Assistant Manager - Front Office / Guest Relations (HOST)

Club Mahindra; Solan; On-site; INR 600,000 - 900,000; Full time

Job summary

Club Mahindra invites applications for a guest relations and events coordination role at our Solan, Himachal Pradesh resort. The candidate will coordinate guest activities, conduct daily member meets to inform guests of activities, and participate in front office meetings to ensure seamless guest service.

With HM training (Graduate or Diploma) and 6–10 years of hospitality experience, the role involves marketing the resort, collecting and analyzing guest feedback with department heads, and

Qualifications

• Graduate or diploma in Hotel Management. Multi-year hospitality experience preferred.
• Experience in guest relations, events coordination, and front office exposure is beneficial.

Responsibilities

• To ensure that guests have a fulfilling stay by coordinating guest activities.
• To conduct member meet on daily basis to keep guests informed of the resort activities.
• To attend and supervise front office staff meetings.
• To market the resort to potential customers.
• To collect guest feedback and analyze it in coordination with Department Head, Resort Manager and Head Office, with regard to significant suggestions or complaints.
• To handle guest complaints in coordination with other departments.
• To coordinate the events that are organized for the guests at the resort.

Education

Hotel Management Diploma or HM Graduate

Job description

Role & responsibilities

To ensure that guests have a fulfilling stay by coordinating guest activities.

• To conduct member meet on daily basis to keep guests informed of the resort activities.
• To attend and supervise front office staff meetings.
• To market the resort to potential customers.
• To collect guest feedback and analyze it in coordination with Department Head, Resort Manager and Head Office, with regard to significant suggestions or complaints.
• To handle guest complaints in coordination with other departments.
• To coordinate the events that are organized for the guests at the resort.

Preferred candidate profile

HM Graduate or Diploma in Hotel Management, with overall 6-10 yrs. of experience.