Front Office Manager

Eagleton The Golf Resort; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Eagleton The Golf Resort in Bengaluru (Bidadi) seeks an experienced Front Office Manager to oversee all front desk operations, guest relations and reservations, ensuring top-class service and smooth check-in/check-out processes. You will lead a skilled team, manage rosters and training, and drive revenue performance while maintaining high hospitality standards.

The role requires strong PMS knowledge (IDS/Opera), excellent communication, and a proven track record in leadership within luxury

Qualifications

• Bachelor's degree or Diploma in Hotel Management / Hospitality Management.
• 8–10 years in Front Office operations, preferably in reputed hotels or resorts.
• 2–3 years in a managerial or leadership role.
• Strong knowledge of hotel PMS, preferably IDS / Opera or equivalent.

Responsibilities

• Front Office Operations: manage daily Front Office operations incl Reception, Concierge, Bell Desk, Guest Relations and Reservations coordination.
• Guest Relations & Experience: ensure personalized guest service and handle complaints, feedback and service recovery.
• Team Management: lead, train, motivate and supervise the Front Office team; manage duty rosters and performance reviews.
• Revenue & Business Performance: monitor occupancy, ADR, RevPAR; coordinate with Sales & Reservations; upsell opportunities and rate management.
• Administration & Compliance: ensure guest records, registrations, and compliance with SOPs and regulations.

Skills

Communication

Leadership

Guest handling

Problem solving

Decision making

MS Office

Hospitality knowledge

Education

Hotel management degree/diploma

Tools

IDS/Opera PMS

Job description

Job Description Front Office Manager

Company: Eagleton The Golf Resort
Department: Front Office
Designation: Front Office Manager
Reporting To: General Manager / Resident Manager
Location: Bidadi, Bengaluru

Job Purpose

To oversee and manage the entire Front Office operations, ensuring exceptional guest experiences, smooth check-in and check-out processes, efficient room management, and high standards of hospitality while maximizing revenue and maintaining operational efficiency.

Key Responsibilities

1. Front Office Operations

• Manage daily Front Office operations, including Reception, Concierge, Bell Desk, Guest Relations and Reservations coordination.
• Ensure smooth check-in, check-out, room allocation and guest billing processes.
• Maintain high standards of guest service and operational efficiency.
• Ensure proper coordination with Housekeeping, F&B, Engineering, Security and other departments.

2. Guest Relations & Experience

• Ensure personalized guest service and maintain high guest satisfaction levels.
• Handle guest complaints, feedback and service recovery effectively.
• Monitor online reviews and implement corrective actions to improve guest experience.
• Ensure VIP arrivals, special requests and guest preferences are handled professionally.

3. Team Management

• Lead, train, motivate and supervise the Front Office team.
• Prepare duty rosters, manage attendance and ensure adequate manpower deployment.
• Conduct regular briefings, performance reviews and training sessions.
• Maintain grooming, discipline and professional service standards.

4. Revenue & Business Performance

• Monitor room occupancy, ADR, RevPAR and room revenue performance.
• Coordinate with Sales and Reservations teams for room bookings and inventory management.
• Identify opportunities for upselling, cross-selling and revenue enhancement.
• Ensure accurate room inventory, rate management and billing controls.

5. Administration & Compliance

• Ensure accurate guest records, registration procedures and statutory documentation.
• Monitor daily reports, cashiering, night audit and billing procedures.
• Ensure compliance with resort policies, SOPs, safety standards and applicable regulations.
• Monitor departmental expenses and control operational costs.

Key Performance Indicators (KPIs)

• Guest satisfaction and online review ratings.
• Room revenue, ADR and RevPAR performance.
• Check-in and check-out efficiency.
• Guest complaint resolution time.
• Upselling and additional revenue generation.
• Front Office team productivity and attrition.
• Audit compliance and billing accuracy.

Qualification & Experience

• Bachelor's degree or Diploma in Hotel Management / Hospitality Management.
• Minimum 8-10 years of experience in Front Office operations, preferably in reputed hotels or resorts.
• At least 2-3 years of experience in a managerial or leadership role.
• Strong knowledge of hotel PMS, preferably IDS / Opera or equivalent.
• Experience in managing high guest volumes, resort operations and team performance.

Required Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Guest handling and problem-solving skills.
• Good understanding of hotel revenue management.
• Strong coordination and decision-making abilities.
• Proficiency in hotel PMS and MS Office.
• Professional grooming and guest service orientation.

Preferred Candidate: Candidates with experience in luxury resorts, golf resorts, five-star hotels or premium hospitality properties will be preferred.