Assistant Manager- Facility Management

Larsen & Toubro Limited; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

CAM collection coordination

Job summary

PeopleStrong is seeking a skilled housing handover coordinator based in Mumbai to manage inspections, handovers, and customer interactions for 3000+ flats. You will coordinate with CRM, track construction progress, and ensure defects are resolved for a smooth possession.

The role emphasizes strong communication, meticulous record-keeping, and cross‑functional coordination with project and maintenance teams to deliver high customer satisfaction.

Qualifications

• BE required with engineering background.
• Excellent communication skills, verbal and written.
• Experience in handing over apartments/inspections.
• Coordination with CRM and project teams.
• Maintaining records of inspections and defects.
• Experience coordinating defect rectification post-handover.

Responsibilities

• Coordinate with CRM for inspection and handover slot bookings.
• Handle customer complaints during handover or inspection and ensure issues are rectified.
• Ensure smooth transition of flats from construction to possession.
• Track progress of flats with project team for timely completion.
• Inspect for deficiencies and address quality issues before handover.
• Prepare handover progress reports including refurbishment status.

Skills

Coordination

Customer service

Communication

Handover coordination

Education

BE

Job description

Bachelor of Engineering (BE)

Job Description

#LI-DNI

Resident Interaction and customer Handover:

• Co ordination with the CRM for the customer inspection and handover slot bookings.
• Handling customer complaints and queries during the handover or inspection and assuring all the mentioned issues have been rectified.
• Assuring smooth and efficient transition of flats from the construction phase to the possession phase
• Co-ordination with the project team to track the progress of individual flats and ensure that they are completed in all aspects for a smooth inspection and handover.
• Conduct thorough inspections to identify any deficiencies, defects, or quality issues that need to be addressed before handover.
• Maintaining accurate records of flat inspections, identified issues, and the resolution process. #LI-DNI
• Manage the defect rectification process post-handover by coordinating with project team to ensure timely resolution of any issues that may arise after possession.
• Regular reports to be prepared on handover progress, including the refurbishment status of individual flats, key handover details, track of the overall data (sold & unsold units, PDL raised, 100% payment done, Registration & possession done units).
• Ensuring customer satisfaction and maintaining the quality of the company by delivering satisfactory customer service through solving all their issues and concerns.
• Coordinating with the maintenance team and assuring and guiding them in timely collection of CAM.
• Excellent communication skill, verbal and written
• Should have handed over 3000+ apartments