Account Executive / Customer Success Executive

The NineHertz; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

The NineHertz is seeking a customer-focused Account Executive / Customer Success professional to manage existing customer accounts, drive product adoption, maintain strong relationships, and support customer retention.

4-5+ years of experience in Customer Success or Account Management, with strong communication and CRM experience. Role requires coordinating with international clients and ensuring timely, high-quality service.

Qualifications

• 4-5+ years of experience in Customer Success, Account Management, or Client Servicing, preferably in a SaaS or technology environment.
• Strong communication, relationship management, and problem-solving skills.
• Experience managing multiple customer accounts simultaneously.
• Familiarity with CRM tools such as Salesforce or HubSpot.
• Strong organizational skills and a proactive, customer-first approach.
• Willingness to work in shifts aligned with international customers, particularly the US and UK.

Responsibilities

• Manage customer relationships and ensure consistent engagement across assigned accounts.
• Support customer onboarding, product adoption, and platform enablement.
• Monitor customer health, usage, and engagement to identify risks and improvement opportunities.
• Coordinate customer follow-ups, renewal activities, and retention initiatives.
• Track customer goals, maintain CRM records, and prepare periodic account reports.
• Address customer concerns and coordinate with internal teams for timely resolution.
• Identify opportunities to improve customer experience and platform adoption.

Skills

Communication

Relationship management

Problem solving

Multitasking

Tools

Salesforce

HubSpot

Job description

About The Role

A customer-focused Account Executive / Customer Success professional to manage existing customer accounts, drive

Experience: 4-5+ years

Role Type: Full-time

About The Role

A customer-focused Account Executive / Customer Success professional to manage existing customer accounts, drive product adoption, maintain strong customer relationships, and support customer retention.

Key Responsibilities

• Manage customer relationships and ensure consistent engagement across assigned accounts.
• Support customer onboarding, product adoption, and platform enablement.
• Monitor customer health, usage, and engagement to identify risks and improvement opportunities.
• Coordinate customer follow-ups, renewal activities, and retention initiatives.
• Track customer goals, maintain CRM records, and prepare periodic account reports.
• Address customer concerns and coordinate with internal teams for timely resolution.
• Identify opportunities to improve customer experience and platform adoption.

Required Skills

• 4-5+ years of experience in Customer Success, Account Management, or Client Servicing, preferable in a SaaS or

technology environment.

• Strong communication, relationship management, and problem-solving skills.
• Experience managing multiple customer accounts simultaneously.
• Familiarity with CRM tools such as Salesforce or HubSpot.
• Strong organizational skills and a proactive, customer-first approach.
• Willingness to work in shifts aligned with international customers, particularly the US and UK

Skills: crm,customer experience,customer retention