Account Executive / Customer Success Executive

The NineHertz; Jaipur; On-site; INR 700,000 - 1,300,000; Full time

Job summary

The NineHertz in Jaipur is hiring a customer-focused Account Executive / Customer Success professional to manage existing client accounts, drive product adoption, and support customer retention across international clients.

You will engage with multiple accounts, monitor health and usage, coordinate onboarding and renewals, and work with cross-functional teams to ensure timely resolutions and ongoing platform value.

Qualifications

• 4-5+ years of experience in Customer Success or Account Management.
• SaaS or technology industry experience preferred.
• Strong communication and relationship-building skills.
• Experience managing multiple accounts simultaneously.
• Familiarity with Salesforce or HubSpot CRM.

Responsibilities

• Manage customer relationships and ensure consistent engagement across assigned accounts.
• Support onboarding, product adoption, and platform enablement.
• Monitor customer health, usage, and engagement to identify risks and improvement opportunities.
• Coordinate follow-ups, renewal activities, and retention initiatives.
• Track customer goals, maintain CRM records, and prepare periodic account reports.
• Address customer concerns and coordinate with internal teams for timely resolution.
• Identify opportunities to improve customer experience and platform adoption.

Skills

Customer Success

Account Management

Communication

Relationship Management

Problem-Solving

Multi-Account Handling

Proactive Service

Tools

Salesforce

HubSpot

Job description

Experience: 4-5+ years

Role Type: Full-time

About The Role

A customer-focused Account Executive / Customer Success professional to manage existing customer accounts, drive product adoption, maintain strong customer relationships, and support customer retention.

Key Responsibilities

• Manage customer relationships and ensure consistent engagement across assigned accounts.
• Support customer onboarding, product adoption, and platform enablement.
• Monitor customer health, usage, and engagement to identify risks and improvement opportunities.
• Coordinate customer follow-ups, renewal activities, and retention initiatives.
• Track customer goals, maintain CRM records, and prepare periodic account reports.
• Address customer concerns and coordinate with internal teams for timely resolution.
• Identify opportunities to improve customer experience and platform adoption.

Required Skills

• 4-5+ years of experience in Customer Success, Account Management, or Client Servicing, preferably in a SaaS or technology environment.
• Strong communication, relationship management, and problem-solving skills.
• Experience managing multiple customer accounts simultaneously.
• Familiarity with CRM tools such as Salesforce or HubSpot.
• Strong organizational skills and a proactive, customer-first approach.
• Willingness to work in shifts aligned with international customers, particularly the US and UK.

Skills: crm,customer experience,customer retention