Senior Executive

Keka Technologies Private Limited; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Keka Technologies Private Limited is seeking a proactive client coordinator to manage end-to-end customer communications from initial booking through handover. You will coordinate agreements, registrations, and related paperwork, while tracking milestone payments and maintaining CRM records.

The role involves liaising with project and facility teams to ensure a smooth handover and delivering courteous, timely support to clients both over the phone and in person.

Responsibilities

• Handle customer communication from booking to handover; ensure accurate and timely responses to client queries.
• Coordinate preparation and execution of agreements (e.g., Allotment Letters, Sale Agreements), registration, and related paperwork.
• Payment Tracking: Follow up with clients for milestone-based payments; coordinate with finance for receipts and reconciliations.
• CRM System Management: Maintain updated customer records, follow-ups, reminders, and status updates in CRM software.
• Handover Coordination: Assist in final inspection, snag rectification updates, and handover documentation in coordination with project and facility teams.
• Client Interaction: Ensure a positive customer experience by providing courteous and timely support both over phone and in person.
• Reports & MIS: Generate periodic reports for internal teams regarding client status, dues, registrations, and queries.

Job description

Handle customer communication from booking to handover; ensure accurate and timely responses to client queries.

Coordinate preparation and execution of agreements (e.g., Allotment Letters, Sale Agreements), registration, and related paperwork.

Payment Tracking:

Follow up with clients for milestone-based payments; coordinate with finance for receipts and reconciliations.

CRM System Management:

Maintain updated customer records, follow-ups, reminders, and status updates in CRM software.

Handover Coordination:

Assist in final inspection, snag rectification updates, and handover documentation in coordination with project and facility teams.

Client Interaction:

Ensure a positive customer experience by providing courteous and timely support both over phone and in person.

Reports & MIS:

Generate periodic reports for internal teams regarding client status, dues, registrations, and queries.