Assistant Manager - Concierge

Hyatt Regency; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

Hyatt Regency in Kerala seeks an experienced concierge team lead to ensure exceptional guest experiences and high-quality service. You will manage the concierge team, train staff, and collaborate with front office to implement communication plans across departments in a luxury setting.

The role focuses on developing strategies to enhance concierge services, analyzing guest feedback, coordinating with housekeeping and reception to deliver seamless operations, and continuously improving service

Qualifications

• Manage the concierge team to ensure exceptional customer service and high-quality guest experiences.
• Develop and implement strategies to enhance concierge services and increase customer satisfaction.
• Coordinate with other departments to ensure seamless operations and efficient service delivery.
• Train and mentor team members to improve their skills and performance.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with the front office team to develop and implement effective communication plans.

Job description

• Manage the concierge team to ensure exceptional customer service and high-quality guest experiences.
• Develop and implement strategies to enhance concierge services and increase customer satisfaction.
• Coordinate with other departments to ensure seamless operations and efficient service delivery.
• Train and mentor team members to improve their skills and performance.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with the front office team to develop and implement effective communication plans.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.