Front Office Manager

Hyatt Regency; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Hyatt Regency Bengaluru is seeking an experienced Front Office Manager to lead the front desk team and ensure smooth check-in and check-out processes. You will uphold Hyatt's service standards to deliver exceptional guest experiences.

You will coordinate with other departments to maintain seamless service, train staff on hospitality practices, handle guest complaints professionally, and maintain accurate records of operations and performance metrics to drive improvements.

Responsibilities

• Manage the front office team to ensure efficient check-in and check-out processes.
• Coordinate with other departments to maintain seamless guest experiences.
• Implement effective strategies to enhance customer satisfaction and loyalty.
• Supervise and train front office staff on hospitality industry standards.
• Handle guest complaints and resolve issues professionally.
• Maintain accurate records of front office operations and performance metrics.

Job description

• Manage the front office team to ensure efficient check-in and check-out processes.


• Coordinate with other departments to maintain seamless guest experiences.


• Implement effective strategies to enhance customer satisfaction and loyalty.


• Supervise and train front office staff on hospitality industry standards.


• Handle guest complaints and resolve issues professionally.


• Maintain accurate records of front office operations and performance metrics.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.