Concierge Team Leader

Hilton Hotels; Bengaluru; On-site; INR 350,000 - 700,000; Full time

Job summary

Hilton Hotels in Bengaluru is seeking a Concierge Supervisor to lead our concierge team and deliver exceptional guest experiences. You will supervise daily operations, train staff, and coordinate personalized services while promoting hotel offerings and maintaining service standards.

The role requires strong leadership, excellent communication, and deep knowledge of local attractions. Flexible hours including nights and weekends are expected, with an emphasis on hospitality and teamwork.

Qualifications

• Experience in concierge or guest service, preferably supervisory in a luxury hotel environment.
• Strong leadership and ability to train and motivate staff.
• Excellent communication and interpersonal skills focused on guest service.
• In-depth knowledge of local attractions, restaurants, and events.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Supervise concierge team: train, schedule, and support team to ensure a memorable guest experience.
• Delight our guests: respond promptly and professionally to inquiries and concerns.
• Offer recommendations: arrange dining, transport, events, tours, and local attractions.
• Coordinate special services: medical care, childcare, floral delivery, and other personalized needs.
• Support VIP guests: manage seamless registration and elevated service.
• Promote hotel offerings: share materials and encourage use of services.
• Manage budgets and payroll: oversee expenditures in line with the budget.

Skills

Leadership

Team management

Guest service

Communication

Flexible hours

Tools

PMS systems

Concierge software

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You will lead the concierge team in providing personalized and professional service to all guests. As a Concierge Supervisor , you re not just overseeing the daily operations of the concierge desk - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a concierge or guest service role, ideally in a supervisory capacity within a luxury hotel environment.
• Strong leadership and team management skills, with the ability to train and motivate staff.
• Excellent communication and interpersonal skills, focusing on providing exceptional guest service.
• In-depth knowledge of local attractions, restaurants, and events.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Familiarity with hotel property management systems (PMS) and concierge software is preferred.

Here s what you ll do during a typical day:

• Supervise concierge team: Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience
• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
• Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.