Assistant Manager (Arbitrator & Case Management)

Tap Growth ai; Mumbai City; On-site; INR 600,000 - 900,000; Full time

Job summary

Tap Growth ai in Colaba, Mumbai is hiring an Assistant Manager (Arbitrator & Case Management) to oversee onboarding, engagement, and ongoing management of empaneled arbitrators. You will act as the main contact, drive training, and ensure adherence to platform processes.

The role requires coordinating hearings, maintaining arbitrator databases, and gathering feedback to improve operations in a fast-paced environment.

Qualifications

• Post-qualification experience in stakeholder management, training, legal, or arbitration roles.
• Strong communication and interpersonal skills.
• Experience with arbitration processes is a plus.
• Proficiency with MS Office and ODR platforms.

Responsibilities

• Arbitrator sourcing and onboarding: identify and onboard empaneled arbitrators, explain platform processes and documentation.
• Training and capability building: conduct orientation and quarterly refresher sessions, create manuals and FAQs.
• Case and operational liaison: serve as the primary liaison during dispute proceedings.
• Coordination and communication: schedule hearings, facilitate order-passing, manage group communications (WhatsApp).
• Database and feedback management: maintain databases of arbitrators and trainings, implement feedback.

Skills

Stakeholder management

Training delivery

Communication

MS Word / PowerPoint

ODR tools familiarity

Education

LLB/B.Com/BMS or related

Tools

MS Word

Excel

PowerPoint

ODR tools

Job description

We're Hiring: Assistant Manager (Arbitrator & Case Management)!

We are seeking a dedicated professional to oversee the end-to-end onboarding, engagement, and management of arbitrators empaneled with our platform. You will serve as the key point of contact for arbitrators - ensuring seamless onboarding, continuous training, communication, and procedural support.

Location: Colaba, India Work Mode: Work from Office Role: Assistant Manager (Arbitrator & Case Management)

Key Responsibilities

• Arbitrator Sourcing & Onboarding: Identify and source potential arbitrators for empanelment. Lead the onboarding journey, including explaining platform processes, fee structures, case guidelines, and documentation.

• Training & Capability Building: Conduct orientation for newly empaneled arbitrators. Organize quarterly refresher workshops, training sessions, and design resources like manuals, FAQs, and support collateral.

• Case & Operational Liaison: Serve as the primary liaison between the organization and arbitrators during ongoing dispute proceedings.

• Coordination & Communication: Coordinate with arbitrators to schedule hearings, facilitate order-passing, and handle group communications (including WhatsApp updates).

• Database & Feedback Management: Maintain up-to-date databases of empaneled arbitrators, certifications, and trainings. Actively gather and implement arbitrator feedback.

Qualifications & Skills

• Education: LLB, B.Com, BMS, or a related field.

• Experience: 1+ years of Post-Qualification Experience (PQE) in stakeholder management, training, legal, or arbitration-focused roles.

• Communication: Exceptional verbal and written communication skills with strong interpersonal presence to interact with senior legal professionals.

• Technical & Analytical Proficiency: Proficiency in MS Word, Excel, and PowerPoint. Tech-savvy with an aptitude for learning new software and ODR tools quickly.

• Mindset & Approach: Self-driven, structured, proactive regarding legal developments, resilient, and passionate about working in a fast-paced environment.