Assistant Manager (Arbitrator & Case Management)

Rapsys Technologies Pte Ltd.; Mumbai City; On-site; INR 600,000 - 900,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Mumbai is hiring an Assistant Manager (Arbitrator & Case Management) to oversee onboarding, engagement, and management of arbitrators on our platform. You will serve as the main contact, ensuring onboarding, training, and procedural support.

Responsibilities include sourcing arbitrators, coordinating hearings, maintaining databases, and acting as liaison during disputes, while ensuring proactive communication in a fast-paced environment.

Qualifications

• Education: LLB, B.Com, BMS, or a related field.
• Experience: 1+ years of PQE in stakeholder management, training, legal, or arbitration-focused roles.
• Communication: Exceptional verbal and written communication skills with strong interpersonal presence to interact with senior legal professionals.
• Technical & Analytical Proficiency: Proficiency in MS Word, Excel, and PowerPoint; quick uptake of new software and ODR tools.
• Mindset & Approach: Self-driven, structured, proactive regarding legal developments, resilient, fast-paced environment.

Responsibilities

• Arbitrator Sourcing & Onboarding: Identify and source potential arbitrators for empanelment; lead onboarding, explain platform processes, fee structures, case guidelines, and documentation.
• Training & Capability Building: Conduct orientation for newly empaneled arbitrators; organize refresher workshops and design resources like manuals and FAQs.
• Case & Operational Liaison: Serve as primary liaison between the organization and arbitrators during ongoing dispute proceedings.
• Coordination & Communication: Schedule hearings, facilitate order-passing, and manage group communications (including WhatsApp updates).
• Database & Feedback Management: Maintain up-to-date databases of empaneled arbitrators, certifications, trainings; gather and implement feedback.

Skills

Stakeholder management

Training

Communication

Interpersonal presence

Education

LLB

B.Com

BMS

Tools

MS Word

Excel

PowerPoint

ODR tools

Job description

We're Hiring: Assistant Manager (Arbitrator & Case Management)!

We are seeking a dedicated professional to oversee the end-to-end onboarding, engagement, and management of arbitrators empaneled with our platform. You will serve as the key point of contact for arbitrators - ensuring seamless onboarding, continuous training, communication, and procedural support.

Location: Colaba, India Work Mode: Work from Office Role: Assistant Manager (Arbitrator & Case Management)

Key Responsibilities

• Arbitrator Sourcing & Onboarding: Identify and source potential arbitrators for empanelment. Lead the onboarding journey, including explaining platform processes, fee structures, case guidelines, and documentation.

• Training & Capability Building: Conduct orientation for newly empaneled arbitrators. Organize quarterly refresher workshops, training sessions, and design resources like manuals, FAQs, and support collateral.

• Case & Operational Liaison: Serve as the primary liaison between the organization and arbitrators during ongoing dispute proceedings.

• Coordination & Communication: Coordinate with arbitrators to schedule hearings, facilitate order-passing, and handle group communications (including WhatsApp updates).

• Database & Feedback Management: Maintain up-to-date databases of empaneled arbitrators, certifications, and trainings. Actively gather and implement arbitrator feedback.

Qualifications & Skills

• Education: LLB, B.Com, BMS, or a related field.

• Experience: 1+ years of Post-Qualification Experience (PQE) in stakeholder management, training, legal, or arbitration-focused roles.

• Communication: Exceptional verbal and written communication skills with strong interpersonal presence to interact with senior legal professionals.

• Technical & Analytical Proficiency: Proficiency in MS Word, Excel, and PowerPoint. Tech-savvy with an aptitude for learning new software and ODR tools quickly.

• Mindset & Approach: Self-driven, structured, proactive regarding legal developments, resilient, and passionate about working in a fast-paced environment.