Assistant Manager

Atomberg Technologies; Varanasi; On-site; INR 350,000 - 650,000; Full time

Job summary

Atomberg Technologies in Pune, India, is hiring an Assistant Manager – Field Services (CX) to oversee service operations across the West Zone. You will track TAT across thousands of calls, coordinate escalations, and ensure spare parts flow to 250+ service centres.

Ideal candidates have 1–3 years in service or MIS, strong Excel (XLOOKUP, Pivot Tables), and fluent Hindi and English; Marathi/Gujarati a plus. The role offers hands-on field coordination and reporting to drive customer satisfaction.

Qualifications

• Strong Excel skills including XLOOKUP and Pivot Tables.
• Clear communication and follow-up with field teams and partners.
• 1–3 years in service operations, customer support operations, supply chain, or MIS (or equivalent hands-on experience).

Responsibilities

• Service Coordination: Track daily TAT and pending calls, flag breaches, and close escalations with Area Managers and service partners.
• MIS & Reporting: Turn Salesforce data into Excel dashboards and review packs on TAT, closures, and partner performance.
• Spare Parts: Monitor DOI, flag stock-outs and excess stock, and coordinate dispatches and defective returns.
• Executive Support: Run the field supply calendar, reviews, and action tracker.
• Field Connect: Visit your ASPs, dealers, distributors and Pareto outlets monthly.

Skills

Excel (XLOOKUP)

Communication

Follow-up

Service operations

Tools

Salesforce

Job description

Atomberg is India's fastest-growing tech-based company, on a mission to revolutionize with innovative solutions. We started by pioneering energy-efficient BLDC motor fans that save over 65% electricity, and we're constantly asking, Why Not?” to find new ways to improve your life with smart technology. While we started with fans, today we have ventured into multiple other line of products. With a strong pan-India presence, Atomberg is committed to reaching every corner of the country, bringing our cutting-edge solutions to your doorstep.

Why join us?

Prioritize your health

Teleconsultation for Mental Health, Nutrition and General Medicine, coupled with Unlimited leave policy

Unleash your potential by working with India's Growing Tech Org

Experience agile learning and growth in a flatter ecosystem

Secure your future

Company funded group term & group medical insurance from day 1. Experience the best tech at home through discounted products

“Curious. Owing it. Customer-centric. Innovative.”

Our core values at Atomberg.

Assistant Manager – Field Services (CX)

Essential Toolkit

Pune, India

1 – 3 Years of experience

Hindi & English required

Marathi / Gujarati a plus

Job Summary

We're looking for a sharp operator who keeps the zone's service engine running, not just its trackers.

As Assistant Manager – Field Services, you will sit at the centre of the West Zone, working directly with the Zonal Manager. You'll track TAT across ~5,000 service calls a month, chase escalations to closure, keep spare parts flowing to 250+ service centres, and turn CRM data into reports leadership acts on every week.

What will you do?

• Service Coordination: Track daily TAT and pending calls, flag breaches, and close escalations with Area Managers and service partners
• MIS & Reporting: Turn Salesforce data into Excel dashboards and review packs on TAT, closures, and partner performance
• Spare Parts: Monitor DOI, flag stock-outs and excess stock, and coordinate dispatches and defective returns
• Executive Support: Run the field supply calendar, reviews, and action tracker
• Field Connect: Visit your ASPs, dealers, distributors and Pareto outlets monthly

Assistant Manager – Field Services (CX)

Who should apply?

• 1–3 years in service operations, customer support operations, supply chain, or MIS (or equivalent hands-on experience)
• Strong Excel skills: XLOOKUP, Pivot Tables, and basic dashboards
• Clear communication and follow-up with field teams and partners
• Hindi and English required; Marathi or Gujarati a plus

Nice to have

• Salesforce or CRM experience
• Consumer Durables / Appliances / Electronics background

What happens once you apply?

• CV Screening followed by connects with hiring manager, human resources team, group leader, (optional-CFT member/peers). We encourage one-round in person wherever feasible, certain roles to have assignments/panel presentation.