Solutions Engineer

Atomicwork; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Unlimited sick leaves

15 days off annually

Flexible allowances

Annual outings

Annual outings

Job summary

A modern service management platform is seeking an experienced Solution Engineer to join their team in Bangalore. The role involves providing technical support throughout the sales process, conducting product demonstrations, and designing tailored solutions based on customer requirements. Ideal candidates should have a strong technical background in ITSM and ESM technologies, excellent communication skills, and a collaborative mindset. Benefits include paid time off, flexible allowances, and opportunities for personal growth.

Qualifications

• Strong technical background in ITSM and ESM technologies.
• Experience handling mid-market and enterprise deals.
• Excellent presentation and communication skills.
• Ability to address customer technical requirements.

Responsibilities

• Provide technical support to sales teams and clients throughout the sales process.
• Conduct product demonstrations showcasing features and benefits.
• Address technical questions from clients.
• Design tailored solutions for customer-specific requirements.
• Design and develop tailored solutions meeting customer requirements.
• Collaborate with sales and implementation teams for smooth transitions.

Skills

ITSM technologies

ESM technologies

Value-selling

Excellent communication skills

Problem-solving skills

Collaborative mindset

Education

Bachelor's in IT/Engineering

Tools

CRM systems

RFP management

Technical discovery

Job description

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Direct message the job poster from Atomicwork

People & Culture @ Atomicwork | Ex-CoinSwitch | Hiring for the future of work 🚀

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.

We’re looking for an experienced Solution Engineer to join our team and help us build our modern service management platform. This position is based in Bangalore. We offer competitive pay to employees and practical benefits for their whole family.

If this sounds interesting to you, read on.

What we’re looking for (qualifications)

• Strong technical background, with experience in ITSM and ESM technologies and software.
• Experience handling mid-market/enterprise deals. You are used to long deal cycles, handling RFPs, maintaining detailed notes and executing flawless deal handovers to post-sales after a contract is signed.
• Excellent value-selling, presentation and communication skills, capable of conveying complex technical concepts clearly and effectively.
• Ability to understand and address customer technical requirements, providing effective and tailored solutions.
• Strong problem-solving skills, with the ability to think critically and creatively.
• Collaborative mindset, with the ability to work effectively with cross-functional teams.
• Must be comfortable supporting clients in UK timezones.

What you’ll do (responsibilities)

• Provide technical support to sales teams and clients throughout the sales process.
• Conduct detailed technical discovery, product demonstrations, showcasing the features and benefits of our solutions.
• Address technical questions and concerns from potential and existing clients.
• Scope out customer business cases and scalable solutions for complex use cases.
• Design and develop tailored solutions to meet customer-specific requirements.
• Work closely with sales and implementation teams to ensure smooth transitions from pre-sales to post-sales support.

Why we are different (culture)

As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.

• Autonomy: We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance.
• Trust: We unwaveringly believe in our colleagues' positive intentions, approaching every interaction with trust to accelerate execution.
• Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.
• Mastery: We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth.
• Impatience: We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.
• Customer Obsession: We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations.

What we offer (compensation and benefits)

• Fantastic team —the #1 reason why everybody joins us.
• Convenient offices — well-located offices spread over five different cities.
• Paid time off — Unlimited sick leaves and 15 days off every year.
• Flexible allowances — with hassle-free reimbursements across spends.
• Annual outings — for everyone to have fun together.

What next (applying for this role)

• Click on the apply button get started with your application.
• Answer a few questions about yourself and your work.
• Wait to hear from us about the next steps.

Do you have anything else to tell us? Email [e-mail] and let us know what’s on your mind.