Associate Manager, B2B Sales

Concentrix Daksh Services India Private Limited; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Concentrix Daksh Services India Private Limited in Gurugram invites an Associate Manager, B2B Sales to lead a sales team through revenue growth and customer success motions.

You will oversee client relationships, forecast pipelines, coach team members, and collaborate with the Sales Director to meet CPTs and targets. This role requires English proficiency and a hands-on approach to remove roadblocks and drive performance in a fast-paced environment.

Qualifications

Responsibilities

• Build/maintain strategic client relationships with Sales Director and external facing client.
• Lead team to hit business targets; drive customer satisfaction.
• Provide sales forecasts; keep CRM data up to date.
• Remove roadblocks to enable sales opportunities.
• Track team call time; conduct weekly reviews and coaching.
• Analyze data and trends to craft sales plays per territory.
• Stay current on client services market trends and inform team.
• Escalate and respond to client issues promptly.
• Communicate with Sales Director and clients to sustain relationships.
• Collaborate on reporting and forecasting with clients.
• Ensure the team meets operating, sales, and CPT targets.
• Coordinate incentives and Sales Performance Funds.
• Build partnerships to meet customer expectations.

Job description

Job Title: Associate Manager, B2B Sales

Job Description

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion).

• Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
• Be a point of escalation for our clients and respond promptly to any issues.
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
• Work with client contact on reporting and forecasting.
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to ensure customer expectations are met.

Location: IND Gurugram - 5th Floor Block A DLF Building 6

Language Requirements: English (Required)

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.