Hub Incharge

Shadowfax Technologies; Patel Nagar; On-site; INR 600,000 - 900,000; Full time

Job summary

Shadowfax Technologies in India seeks a Hub Operations lead to oversee daily hub activities, ensuring smooth inbound/outbound, sorting, dispatch, and delivery.

You will manage manpower, monitor KPIs, inventory, compliance, and vendor relationships while driving issue resolution, MIS reporting, and cross-functional coordination to keep hub performance high.

Responsibilities

• Hub Operations: Manage end-to-end daily hub operations, ensuring smooth inbound, outbound, sorting, dispatch, and delivery activities.
• Manpower Management: Plan and allocate manpower, manage attendance, shifts, productivity, and performance of hub staff.
• SLA & Productivity: Ensure hub KPIs, productivity, TAT, and SLA targets are achieved consistently.
• Shipment Management: Monitor shipment flow, pending shipments, undelivered shipments, RTO, and aging.
• Inventory Management: Ensure accurate inventory handling, scanning, reconciliation, and minimize loss/damage.
• Process Compliance: Ensure all operational processes and SOPs are followed by the team.
• Vendor Management: Coordinate with delivery partners/vendors and monitor their performance.
• Issue Resolution: Identify operational bottlenecks and resolve customer, shipment, manpower, and process-related issues.
• MIS & Reporting: Track daily performance and prepare/share operational reports with management.
• Loss & Theft Control: Maintain hub security and take preventive measures against shipment loss, theft, and damages.
• Team Leadership: Train, motivate, and manage the hub team to improve overall performance.
• Cross-functional Coordination: Coordinate with Operations, HR, Finance, Customer Support, and other stakeholders for smooth hub functioning.

Job description

• Hub Operations: Manage end-to-end daily hub operations, ensuring smooth inbound, outbound, sorting, dispatch, and delivery activities.
• Manpower Management: Plan and allocate manpower, manage attendance, shifts, productivity, and performance of hub staff.
• SLA & Productivity: Ensure hub KPIs, productivity, TAT, and SLA targets are achieved consistently.
• Shipment Management: Monitor shipment flow, pending shipments, undelivered shipments, RTO, and aging.
• Inventory Management: Ensure accurate inventory handling, scanning, reconciliation, and minimize loss/damage.
• Process Compliance: Ensure all operational processes and SOPs are followed by the team.
• Vendor Management: Coordinate with delivery partners/vendors and monitor their performance.
• Issue Resolution: Identify operational bottlenecks and resolve customer, shipment, manpower, and process-related issues.
• MIS & Reporting: Track daily performance and prepare/share operational reports with management.
• Loss & Theft Control: Maintain hub security and take preventive measures against shipment loss, theft, and damages.
• Team Leadership: Train, motivate, and manage the hub team to improve overall performance.
• Cross-functional Coordination: Coordinate with Operations, HR, Finance, Customer Support, and other stakeholders for smooth hub functioning.Role & responsibilities

Preferred candidate profile