Assistant General Manager – Operations

Unison International Consulting; Gurugram District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Unison International Consulting is seeking an experienced Retail Operations leader in Gurugram, India. You will oversee end-to-end retail operations across multiple stores, drive sales and profitability KPIs, and build high-performing regional teams.

You will manage P&L, budgeting and forecasting, while ensuring customer experience, merchandising standards and cost optimization. This role requires strategic thinking, strong analytics, and cross-functional collaboration across the organization.

Qualifications

• 10-15+ years of experience in Retail Operations.
• Strong exposure to multi-store/cluster/regional operations.
• Experience in Beauty, Jewellery, Cosmetics, Perfumes, Home Decor, Fashion or Lifestyle Retail.

Responsibilities

• Drive end-to-end retail operations across multiple stores/regions.
• Ensure achievement of sales, profitability, and operational KPIs.
• Lead and develop Cluster Managers, Store Managers, and frontline teams.
• Monitor customer experience, visual merchandising, inventory, and compliance standards.
• Manage P&L, budgeting, forecasting, and cost optimization initiatives.
• Collaborate with cross-functional teams to support business growth and expansion.
• Implement operational excellence programs to enhance productivity and efficiency.

Skills

Retail Ops

Multi-store ops

Team leadership

Analytical skills

Stakeholder management

Job description

Key Responsibilities

• Drive end-to-end retail operations across multiple stores/regions.
• Ensure achievement of sales, profitability, and operational KPIs.
• Lead and develop Cluster Managers, Store Managers, and frontline teams.
• Monitor customer experience, visual merchandising, inventory, and compliance standards.
• Manage P&L, budgeting, forecasting, and cost optimization initiatives.
• Collaborate with cross-functional teams to support business growth and expansion.
• Implement operational excellence programs to enhance productivity and efficiency.

Desired Candidate Profile

• 10-15+ years of experience in Retail Operations
• Strong exposure to multi-store/cluster/regional operations
• Experience in Beauty, Jewellery, Cosmetics, Perfumes, Home Dcor, Fashion, or Lifestyle Retail
• Proven track record in team leadership, business growth, and operational excellence
• Strong analytical, stakeholder management, and decision-making skills.