Cluster Manager - Retail

Livspace; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Livspace in Bengaluru seeks a Cluster Manager to run end-to-end operations for Experience Centres, drive sales and marketing initiatives, manage walk-ins, and ensure store readiness with strong merchandising and inventory controls.

Ideal candidates have 12+ years in retail/EC operations, a relevant bachelor’s degree, and proven leadership, audits, and stakeholder management skills. Proficiency with POS, EDC, and data tools is essential.

Qualifications

• 12+ years of experience in retail operations, EC management, or field operations.
• Bachelor’s degree in Retail Management, Business Administration, Hospitality, or related field.
• Strong leadership and people-management capabilities with coaching experience.
• Expertise in audits, SOPs, checklists, and compliance.
• Experience in lead qualification and allocation within a sales-driven environment.
• Experience in inventory and sample/swatch management.
• Excellent cross-functional coordination and stakeholder management.
• Ability to handle escalations, operational issues, and facility management challenges.
• Strong organizational, communication, and event coordination skills.
• Proficiency in Google Forms, Excel/Sheets, POS systems, and EDC machines.

Responsibilities

• Manage end-to-end operations of one or more Experience Centres.
• Ensure exceptional customer experience and operational excellence.
• Oversee walk-in management, lead qualification/allocation, and store readiness.
• Maintain visual merchandising, inventory control, and audits.
• Lead people, manage cross-functional coordination, and drive initiatives.
• Resolve on-ground operational challenges with proactive leadership.

Skills

Leadership

People management

Cross-functional coordination

Operational excellence

Stakeholder management

Coaching

Event coordination

Process adherence

Education

Bachelor's degree in Retail, MBA, Hospitality

Tools

POS systems

EDC machines

Excel/Sheets

Job description

The Cluster Manager is responsible for managing end-to-end operations of one or multiple

Experience Centres (ECs), ensuring exceptional customer experience, operational excellence,

and seamless execution of sales and marketing initiatives. The role involves overseeing walk-in

management, lead qualification and allocation, store readiness, visual merchandising, inventory

control, audits, people management, and cross-functional coordination.

The ideal candidate will possess strong operational discipline, leadership capabilities,

stakeholder management skills, and the ability to resolve on-ground operational challenges

Efficiently.

This role plays a critical part in ensuring consistent customer experience, operational efficiency,

and high standards across Experience Centres through proactive leadership, process

adherence, and strong team management.

What We’re Looking For

• 12+ years of experience in retail operations, experience centre management, or field operations.
• Bachelor’s degree in Retail Management, Business Administration, Hospitality, or a related field.
• Strong leadership and people-management capabilities with experience in coaching and mentoring teams.
• Expertise in operational audits, SOP implementation, checklist management, and compliance.
• Experience in lead qualification and allocation processes within a sales-driven environment.
• Strong inventory and sample/swatch management experience.
• Excellent cross-functional coordination and stakeholder management skills.
• Proven ability to handle escalations, operational issues, and facility management challenges.
• Strong organizational, communication, and event coordination skills.
• Proficiency in Google Forms, Excel/Google Sheets, POS systems, and EDC machines.