Sales & Operations Lead (Retail Stores)

Broadway Career Page; New Delhi; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

ESP Engineered is seeking a candidate for a leadership role in retail store operations based in New Delhi, India. The successful applicant will be responsible for driving sales performance and operational excellence across stores, ensuring outstanding customer service and achieving revenue targets. Ideal candidates should possess a graduate/postgraduate degree in Business or Retail and have 6–10 years of experience in retail store operations. This role requires strong team management and performance analysis skills.

Qualifications

• Graduate/Postgraduate in Business / Retail / Operations.
• 6–10 years of experience in retail store operations.

Responsabilités

• Own revenue targets across assigned stores.
• Drive category-wise and store-wise sales performance.
• Monitor daily, weekly, and monthly sales metrics.
• Ensure smooth day-to-day store operations.
• Drive adherence to SOPs, VM standards, and store hygiene.
• Lead and manage store managers and frontline teams.
• Ensure high-quality customer engagement across stores.
• Track store KPIs and drive action plans.
• Support new store launches and stabilization.

Description du poste

Drive sales performance and operational excellence across existing stores, ensuring a seamless customer experience while meeting revenue and efficiency targets.

Key Responsibilities

• Own revenue targets across assigned stores
• Drive category-wise and store-wise sales performance
• Monitor daily, weekly, and monthly sales metrics

2. Store Operations Excellence

• Ensure smooth day-to-day store operations
• Drive adherence to SOPs, VM standards, and store hygiene
• Ensure staffing, rostering, and floor coverage optimization

3. Team Performance & Productivity

• Lead and manage store managers and frontline teams
• Drive productivity metrics like conversion, ATV, UPT
• Enable training and capability building

4. Customer Experience

• Ensure high-quality customer engagement across stores
• Drive NPS and repeat customer metrics
• Resolve escalations and improve service standards
• Ensure stock availability and replenishment
• Coordinate with inventory and supply chain teams
• Minimize stock-outs and overstocking

6. Data & Performance Management

• Track store KPIs and drive action plans
• Analyze sales trends and identify growth opportunities
• Publish regular performance MIS

7. Store Expansion & Readiness

• Support new store launches and stabilization
• Ensure operational readiness and team preparedness

Required Qualifications

Graduate/Postgraduate in Business / Retail / Operations

6–10 years of experience in retail store operations