Area Operations Manager - Retail Operations

Nilkamal; Ghaziabad District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Nilkamal is seeking an experienced Retail Operations Leader to oversee daily store performance across multiple locations in Uttar Pradesh. The role focuses on delivering exceptional customer experiences, driving sales growth, and maintaining strict compliance with company policies.

You will manage franchise operations (COCO/FOFO) and collaborate with cross-functional teams to optimize efficiency and cost management, while mentoring frontline teams to achieve ambitious targets.

Qualifications

• 6+ years of experience in Retail Operations or related field.
• Strong understanding of company-owned stores' operations and franchise operations.
• Proven track record in managing multiple locations simultaneously.
• Excellent leadership skills with ability to motivate teams toward goals.

Responsibilities

• Manage daily operations of retail stores, ensuring customer satisfaction and sales growth.
• Oversee franchise operations including COCO & FOFO (Company Owned, Company Operated, and Franchise Owned, Franchise Operated).
• Ensure compliance with company policies and procedures for all locations.
• Develop strategies to improve operational efficiency and reduce costs.
• Collaborate with cross-functional teams to drive business results.

Skills

Retail operations

Franchise operations

Leadership

Job description

Roles and Responsibilities

• Manage daily operations of retail stores, ensuring efficient store management, customer satisfaction, and sales growth.
  
• Oversee franchise operations including COCO & FOFO (Company Owned, Company Operated, and Franchise Owned, Franchise Operated)
  
• Ensure compliance with company policies and procedures for all areas under operation.
  
• Develop strategies to improve operational efficiency, reduce costs, and enhance overall performance.
  
• Collaborate with cross-functional teams to drive business results.
  

Desired Candidate Profile

• 6+ years of experience in Retail Operations or related field.
  
• Strong understanding of company-owned stores' operations and franchise operations.
  
• Proven track record in managing multiple locations simultaneously.
  
• Excellent leadership skills with ability to motivate team members towards achieving goals.