Area Manager

Ola Electric; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading electric vehicle manufacturer in Karnataka is seeking an experienced Area Manager to oversee multiple stores and service centres. The ideal candidate will have 2 to 8 years of experience in sales or retail operations, with a strong background in automotive sales. This role focuses on driving performance, enhancing customer satisfaction, and leading teams to ensure operational excellence. Candidates should possess an MBA from a Tier 1 college and demonstrate strong commercial acumen and leadership skills.

Qualifications

• 2 to 8 years of experience in sales or retail operations.
• Proven track record in managing multi-store operations.
• Excellent communication and leadership skills.

Responsibilities

• Drive sales performance across all stores and service centres.
• Own commercial metrics and ensure profitability.
• Lead and mentor store managers and service centre teams.

Skills

Sales leadership

Customer orientation

Problem-solving

Commercial acumen

Education

MBA (Tier 1 College)

Job description

Overview

The Area Manager is responsible for overseeing all stores and service centres within their designated area, ensuring excellence across sales, service, and operations. This role carries full commercial ownership, drives customer satisfaction, and develops strong leadership across the area.

Experience required

2 to 8 Years

Key Roles & Responsibilities (KRAs)

• Drive sales performance across all stores and service centres.
• Own the commercial metrics including leads, revenue generation, and conversion rates.
• Ensure achievement of area sales targets and closure of joint calls (JC) per area.
• Manage the P&L of the area, ensuring profitability and cost efficiency.
• Monitor cost per store and implement measures to optimize operational expenses.
• Track and report on sales per area and JC closed per area.

Customer Experience

• Own the Net Promoter Score (NPS) for the area.
• Implement initiatives to enhance customer satisfaction and loyalty.
• Ensure service excellence and timely resolution of customer issues.
• Lead and mentor store managers and service centre teams.
• Build a strong leadership pipeline across the area.
• Drive performance culture, employee engagement, and capability development.

Operational Excellence

• Ensure smooth functioning of all stores and service centres.
• Monitor % of stores in L1 compliance (operational readiness and standards).
• Implement best practices in retail operations and service delivery.

Key Metrics

• P&L performance of the area
• NPS scores and customer satisfaction levels
• Sales per area and JC closed per area
• % of stores in L1 compliance

Desired Profile

• Strong background in sales/retail operations/Automotive sales with a proven track record.
• Solid business foundation; MBA(Tier 1 College) preferred.
• Experience in managing multi-store operations and service centres.
• Demonstrated ability to lead teams and build leadership pipelines.
• Strong commercial acumen with ownership of revenue and profitability metrics.
• Excellent communication, customer orientation, and problem‑solving skills.