General Manager - Retail Operations

HappinessCue; Delhi; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

HappinessCue in Delhi NCR is seeking an experienced General Manager - Retail Operations to drive retail responsibilities for a growing business or client assignment. The role blends commercial ownership with day-to-day operations, managing teams, targets, budgets and customer experience.

You will translate business objectives into practical plans, review performance with clear metrics, coach team members, and coordinate with internal and external stakeholders.

Qualifications

• Delhi NCR-based role requiring 12–17 years of relevant experience.
• Experience translating objectives into practical plans with metrics.
• Strong ability to coach teams and manage stakeholders.

Responsibilities

• Lead retail responsibilities for a growing business or client assignment.
• Own commercial and operational aspects including teams, targets, budgets, and customer experience.
• Translate business objectives into practical plans and review performance with clear metrics.
• Coach team members, manage internal and external stakeholders, and resolve issues as priorities change.
• Role may involve revenue ownership, key accounts, vendor/partner management, budgeting, and process improvement.
• Prepare regular management reporting and balance commercial goals with customer experience and team development.

Skills

Retail operations

sales management

team leadership

customer experience

performance management

Job description

Job Summary

We are looking for an experienced General Manager - Retail Operations to lead retail responsibilities for a growing business or client assignment. The role combines commercial and operational ownership, with responsibility for teams, targets, customer experience, budgets and day-to-day business performance. The person will be expected to translate business objectives into practical plans, review performance through clear metrics, coach team members, manage internal and external stakeholders and step in to resolve issues when priorities change. Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting. We are looking for someone who has handled similar responsibilities in a structured organisation, communicates confidently and is comfortable balancing commercial goals with customer experience and team development. The role is based in Delhi NCR and requires 12-17 years of relevant experience.

Responsibilities

• We are looking for an experienced General Manager - Retail Operations to lead retail responsibilities for a growing business or client assignment.
• The role combines commercial and operational ownership, with responsibility for teams, targets, customer experience, budgets and day-to-day business performance.
• The person will be expected to translate business objectives into practical plans, review performance through clear metrics, coach team members, manage internal and external stakeholders and step in to resolve issues when priorities change.
• Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting.
• We are looking for someone who has handled similar responsibilities in a structured organisation, communicates confidently and is comfortable balancing commercial goals with customer experience and team development.
• The role is based in Delhi NCR and requires 12-17 years of relevant experience.

Skills

• Retail operations
• sales management
• team leadership
• customer experience
• performance management