General Manager Restaurant Operations

Goldstone Hospitality; Lucknow; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Goldstone Hospitality is seeking an experienced General Manager to oversee complete operations, business performance, guest experience, and growth across our hospitality portfolio. The role requires leadership of multiple departments, development of policies, and a focus on profitability and brand standards.

The ideal candidate will have 8–15+ years in hospitality in senior management roles, strong financial acumen, and a proven track record in driving revenue, guest satisfaction, and

Qualifications

• 8–15+ years of relevant experience in hospitality, hotels, restaurants, resorts, clubs, or related service businesses.
• Senior management / General Manager / Operations Head experience required.
• Strong understanding of hospitality operations, revenue management, sales, F&B, HR, finance, and customer experience.
• Excellent leadership and team-management skills.
• Profit-oriented business mindset with strong financial acumen.
• Ability to manage multiple departments and teams simultaneously.

Responsibilities

• Take overall responsibility for the day-to-day operations and management of the hospitality business.
• Develop and implement operational policies, SOPs, systems, and service standards.
• Ensure consistent delivery of high-quality guest/customer experience and hospitality standards.
• Lead, manage, train, and motivate all department heads and operational teams.
• Establish clear hierarchy, reporting structure, responsibilities, and performance standards.
• Monitor daily operations across departments including Front Office, F&B, Housekeeping, Sales, Marketing, Finance, HR, Procurement, Maintenance, and Guest Relations, as applicable.
• Set departmental targets and regularly review performance against KPIs and business objectives.

Skills

Hospitality Management

General Management

Operations Management

P&L Management

Revenue Management

Sales & Marketing

Team Leadership

Budgeting

SOP Implementation

Guest Relations

Vendor Management

Strategic Planning

Customer Experience

Job description

General Manager – Hospitality

Job Summary

We are looking for an experienced and dynamic General Manager to oversee the complete operations, business performance, guest experience, team management, and growth of our hospitality business. The candidate will be responsible for ensuring smooth day-to-day operations while driving profitability, service standards, brand development, and overall business growth.

Key Responsibilities

• Take overall responsibility for the day-to-day operations and management of the hospitality business.
• Develop and implement operational policies, SOPs, systems, and service standards.
• Ensure consistent delivery of high-quality guest/customer experience and hospitality standards.
• Lead, manage, train, and motivate all department heads and operational teams.
• Establish clear hierarchy, reporting structure, responsibilities, and performance standards.
• Monitor daily operations across departments including Front Office, F&B, Housekeeping, Sales, Marketing, Finance, HR, Procurement, Maintenance, and Guest Relations, as applicable.
• Set departmental targets and regularly review performance against KPIs and business objectives.
• Prepare and manage annual budgets, operating expenses, revenue targets, and profitability plans.
• Monitor revenue, costs, margins, wastage, inventory, and overall financial performance.
• Identify opportunities to increase revenue, reduce operational costs, and improve profitability.
• Develop and execute sales and business-development strategies to increase occupancy, footfall, bookings, events, and overall revenue.
• Coordinate with the Sales & Marketing team for brand positioning, digital marketing, social media, promotions, partnerships, and customer acquisition.
• Maintain strong relationships with guests, corporate clients, vendors, partners, and key stakeholders.
• Handle important guest complaints and ensure timely resolution of operational issues.
• Ensure compliance with all applicable legal, statutory, safety, hygiene, licensing, and hospitality regulations.
• Oversee recruitment, manpower planning, onboarding, training, attendance, discipline, and employee performance.
• Conduct regular operational meetings and review departmental reports.
• Implement systems for daily reporting, MIS, audits, inventory control, cash control, and operational monitoring.
• Ensure proper procurement procedures, vendor negotiations, purchase controls, and supplier performance.
• Maintain high standards of cleanliness, hygiene, safety, maintenance, ambience, and presentation.
• Identify operational gaps and implement corrective and preventive measures.
• Plan and execute new initiatives, events, launches, packages, and business-development projects.
• Work closely with the management/promoters on strategic planning, expansion, new projects, and long-term business growth.
• Represent the organization professionally with clients, partners, vendors, and external stakeholders.
• Ensure the organization operates according to its brand values, vision, and management standards.

Candidate Profile

• 8–15+ years of relevant experience in hospitality, hotels, restaurants, resorts, clubs, or related service businesses.
• Proven experience in a senior management / General Manager / Operations Head position.
• Strong understanding of hospitality operations, revenue management, sales, F&B, HR, finance, and customer experience.
• Excellent leadership and team-management skills.
• Strong commercial and financial understanding with a profit-oriented approach.
• Excellent communication, negotiation, decision-making, and problem-solving abilities.
• Ability to manage multiple departments and teams simultaneously.
• Strong knowledge of SOP implementation, operational systems, audits, and performance management.
• Should be highly organized, proactive, disciplined, and hands-on.
• Ability to work under pressure and take ownership of business outcomes.
• Candidates with experience in launching or managing new hospitality properties/businesses will be preferred.

Key Skills

Hospitality Management | General Management | Operations Management | Hotel Management | F&B Management | Team Leadership | P&L Management | Revenue Management | Sales & Marketing | Business Development | SOP Implementation | Guest Relations | Vendor Management | Cost Control | Budgeting | MIS | HR Management | Strategic Planning | Customer Experience

Job Type: Full-time

Department: Operations / General Management

Experience: 8–15+ Years